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For Companies At a Glance
- Tasks: Provide 1st/2nd line technical support and resolve network issues.
- Company: Leading organisation in Harrogate with a focus on growth.
- Benefits: Opportunity to learn, grow, and work in a dynamic environment.
- Why this job: Kickstart your tech career and make a real difference in support.
- Qualifications: Experience in technical support and a passion for learning.
- Other info: Join a 24/7 team with excellent career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
I'm recruiting for multiple Junior Technical Support Engineer vacancies with a leading organisation based in Harrogate. Perfect for someone with a technical mindset and a desire to grow in a fast-paced support environment.
Key Responsibilities:
- 1st/2nd line technical support in a 24/7 team
- Monitor and resolve faults across network and telephony systems
- Log and manage incidents, escalating where necessary
- Maintain customer communication and SLA adherence
Key Technologies:
- Networking: Cisco, Meraki, Fortinet, Huawei
- Telephony: VoIP, SIP, Broadworks, Teams
- Monitoring tools & data centre environments
Ideal Candidate:
- Experience in technical support (1st or 2nd line)
- Strong desire to learn and progress
- Good communication & fault-solving skills
- Certifications like CCNA, SSCA, or ITIL (nice to have)
Junior/Graduate Technical Support Engineer x 3 - Harrogate - New! (REFGJ5) employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior/Graduate Technical Support Engineer x 3 - Harrogate - New! (REFGJ5)
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 2
Prepare for the technical interview by brushing up on your knowledge of key technologies like Cisco and VoIP. We recommend setting up a mock interview with a friend to practice your responses and get comfortable with the technical questions.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your ability to handle the 1st/2nd line support role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Junior/Graduate Technical Support Engineer x 3 - Harrogate - New! (REFGJ5)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in technical support, especially if you've worked with networking or telephony systems. We want to see how your skills match up with what we're looking for!
Show Your Passion: In your cover letter, let us know why you're excited about this role and how you plan to grow in a fast-paced environment. We love candidates who are eager to learn and develop their skills!
Be Clear and Concise: When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, so make it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at RedRock Resourcing
✨Know Your Tech
Brush up on your knowledge of key technologies mentioned in the job description, like Cisco and VoIP systems. Being able to discuss these confidently will show your technical mindset and readiness for the role.
✨Practice Problem-Solving
Prepare for common technical support scenarios you might face. Think through how you would log incidents or resolve faults. Practising these responses can help you demonstrate your fault-solving skills during the interview.
✨Show Your Communication Skills
Since customer communication is crucial, practice explaining technical concepts in simple terms. This will highlight your ability to maintain clear communication with customers, which is essential for a support role.
✨Express Your Desire to Learn
Make sure to convey your eagerness to grow within the company. Mention any relevant certifications you have or are pursuing, like CCNA or ITIL, to show that you're committed to advancing your skills in the technical support field.
