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- Tasks: Troubleshoot and resolve technical issues while mastering a range of cutting-edge technologies.
- Company: Join a leading organisation that values your growth and development.
- Benefits: Starting salary of £27,500, rising to £30,000, plus excellent benefits.
- Why this job: Make a real impact by delivering exceptional customer service in a dynamic environment.
- Qualifications: A technical mindset and enthusiasm for learning; prior support experience is a plus.
- Other info: Gain valuable certifications and enjoy excellent career growth opportunities.
The predicted salary is between 22000 - 36000 £ per year.
£27,500 (rising to £30,000) plus excellent benefits. 2 days on site.
A leading organisation requires a number of Junior/Graduate Technical Support Analysts to join its growing support function. This is an excellent opportunity to join an organisation willing to invest in your growth and development.
Suitable candidates will have the following:
- Essential: A technical mindset, enthusiasm, and a desire to learn complex technical subjects quickly.
- Desirable: Prior experience in a 1st or 2nd Line technical support role is a major advantage.
- Soft Skills: Excellent verbal and written communication skills, exceptional attention to detail, and a commitment to customer service excellence.
- Certifications (Highly Valued, but you will be supported to achieve these): Cisco CCNA, SIP School SSCA, or ITIL Foundation awareness.
This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial identification right through to resolution.
Duties will include:
- Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point.
- Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments.
- Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs.
- Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed.
- System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer.
Any exposure to/experience of the following would be useful:
- Data & Core Networking - Cisco, Meraki, Fortinet, Huawei, OneAccess
- Voice & Collaboration - Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams
- WAN/Connectivity - Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi / Teltonika)
- Security & Access - Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet / MobilePass / Fortinet Authenticator)
Please send CV for full job description and an informal chat.
Junior/Graduate Technical Support Analyst x 3 - New Roles in Harrogate employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior/Graduate Technical Support Analyst x 3 - New Roles in Harrogate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common technical support scenarios and practice your responses. Show off your problem-solving skills and enthusiasm for learning – that’s what they’re really looking for!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and growth aspirations. Check out our website for roles that excite you and tailor your approach to each one!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Junior/Graduate Technical Support Analyst x 3 - New Roles in Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any technical support experience or relevant certifications you have, even if they're just in progress. We want to see your enthusiasm for learning and growing in this role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and customer service. Share specific examples of how you've tackled challenges in the past, and let us know why you're excited about joining our team at StudySmarter.
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your application is clear and well-structured. Avoid jargon unless it's relevant, and keep your language professional yet approachable. We love seeing candidates who can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it shows us you’re serious about joining StudySmarter!
How to prepare for a job interview at RedRock Resourcing
✨Know Your Tech Basics
Brush up on your knowledge of key technologies mentioned in the job description, like Cisco and Fortinet. Being able to discuss these confidently will show your technical mindset and enthusiasm for the role.
✨Practice Your Communication Skills
Since excellent verbal and written communication skills are essential, practice explaining complex technical concepts in simple terms. This will help you demonstrate your ability to communicate effectively with customers during the interview.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past, even if they were in a different context. Highlighting your problem-solving approach will resonate well with the interviewers looking for a proactive candidate.
✨Ask Insightful Questions
Come prepared with questions about the company's support function and their approach to customer service excellence. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
