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For Companies At a Glance
- Tasks: Manage technical faults and provide proactive customer support in a dynamic environment.
- Company: Leading organisation in Harrogate with a focus on growth and development.
- Benefits: Starting salary of £27,500, rising to £30,000, plus excellent benefits.
- Why this job: Join a supportive team and deepen your tech knowledge with Cisco and Fortinet.
- Qualifications: Technical mindset and strong communication skills are essential.
- Other info: Hybrid role with opportunities for career advancement.
The predicted salary is between 27500 - 30000 £ per year.
A leading organisation in Harrogate is seeking Junior/Graduate Technical Support Analysts to join their growing support function. This role involves managing technical faults, providing proactive customer communication, and deepening knowledge across various technologies including Cisco and Fortinet.
Ideal candidates will possess a technical mindset and strong communication skills. This role offers a salary of £27,500 (rising to £30,000) plus excellent benefits along with opportunities for growth and development.
Graduate Tech Support Analyst — Hybrid (2 days on-site) in Harrogate employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Tech Support Analyst — Hybrid (2 days on-site) in Harrogate
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend local tech meetups. Getting to know people in the company can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Familiarise yourself with Cisco and Fortinet technologies, as well as common support scenarios. We want to show that we’re ready to tackle any challenge thrown our way!
✨Tip Number 3
Practice your communication skills! Since this role involves proactive customer communication, we should be ready to demonstrate how we can explain complex tech issues in simple terms. Role-playing with a friend can help us nail this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Graduate Tech Support Analyst — Hybrid (2 days on-site) in Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We want to see how your technical mindset and communication skills shine through!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for the Graduate Tech Support Analyst role. Share your passion for technology and customer support, and don’t forget to mention any experience with Cisco or Fortinet!
Show Off Your Technical Knowledge: In your application, demonstrate your understanding of the technologies mentioned in the job description. We love candidates who can showcase their knowledge and eagerness to learn more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at RedRock Resourcing
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Cisco and Fortinet technologies. Familiarise yourself with common technical faults and how to troubleshoot them. This will show the interviewers that you have a solid technical mindset and are ready to tackle challenges head-on.
✨Practice Your Communication Skills
Since this role involves proactive customer communication, practice explaining technical concepts in simple terms. You might want to do mock interviews with friends or family, focusing on how you would communicate solutions to non-technical users.
✨Research the Company Culture
Take some time to understand the organisation's values and culture. Knowing what they stand for can help you tailor your answers to align with their expectations, showing that you’re not just a good fit for the role but also for the team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about growth opportunities, team dynamics, or specific technologies they use. It shows your genuine interest in the role and helps you assess if it’s the right fit for you.
