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- Tasks: Support software applications and resolve customer issues while collaborating with a dynamic team.
- Company: Market-leading organisation offering a vibrant work culture in Bristol.
- Benefits: Competitive salary, hybrid working, training, and development opportunities.
- Other info: Join a supportive team and enjoy excellent career progression.
- Why this job: Kickstart your career in tech with hands-on experience and growth potential.
- Qualifications: Knowledge of SQL and strong communication skills are essential.
The predicted salary is between 21000 - 30000 £ per year.
Graduate/Junior SQL Support Analyst x 2 – Bristol – Training & Progression – New (REF37)
£25k – £27k + Benefits + Hybrid Working (Bristol 3 days a week) + Training & Development!
A market leading organisation requires a number of junior/graduate SQL Support Analysts to join its growing team. The successful candidates will play an integral part of the support process for the company, working and assisting senior members of the team and supporting core software across all customers.
The ideal candidate will be enthusiastic, flexible, with a keen focus on quality and have excellent interpersonal skills. This is an excellent opportunity to develop system skills and work as part of a technical team.
Duties and Responsibilities:
- Providing support on software applications using JIRA
- Triaging, diagnosing, investigating and resolving service desk calls in accordance with SLAs (Service Level Agreements)
- Escalating issues appropriately and work with senior members of the team in a timely fashion
- Liaising with 3rd party suppliers to resolve customer issues
- Reviewing customer environments to ensure integrity of the system, this will include checking incoming data feeds and data loads across all sites, monitor alerts, checking for any errors in functionality and reporting back to customers where required.
- Assisting in maintaining the documentation library (knowledge base on confluence)
- Additional tasks as required to support the Operations team
Skills/Experience:
- Knowledge of SQL is essential
- Confidence to communicate with customers in a professional manner, remotely or over the phone
- Must be able to work as part of a team but also independently where appropriate
- Must be ability to prioritise work with the ability to adapt to a fluid and varied workload
- Natural desire to investigate and diagnose issues and document processes as and when required
- Able to work in a logical and systematic fashion
- Demonstrate problem solving and troubleshooting skills
- Exhibit a flexible, can-do attitude to problem solving using own initiative.
- Be reliable and motivated with the ability to stay focused when working from home
- Hands-on application support experience highly advantageous.
Please send CV for full job description and an informal chat. Excellent opportunity!
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Graduate/Junior SQL Support Analyst x 2 - Bristol - Training & Progression - New (REF37) employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate/Junior SQL Support Analyst x 2 - Bristol - Training & Progression - New (REF37)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your SQL knowledge and problem-solving skills can shine through. We want you to show off your enthusiasm and flexibility!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your genuine interest in the role. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website for the best chance! We love seeing applications directly from candidates who are keen to join us. It shows initiative and makes it easier for us to track your application.
We think you need these skills to ace Graduate/Junior SQL Support Analyst x 2 - Bristol - Training & Progression - New (REF37)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any SQL knowledge and relevant support experience to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our team. Keep it friendly and professional.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We love seeing candidates who can think on their feet and come up with solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at RedRock Resourcing
✨Know Your SQL Basics
Brush up on your SQL knowledge before the interview. Be prepared to discuss basic queries, joins, and data manipulation. This will show that you have a solid foundation and are ready to tackle the technical aspects of the role.
✨Show Enthusiasm and Flexibility
Demonstrate your enthusiasm for the role and the company during the interview. Talk about your willingness to learn and adapt, especially since this position involves working with a team and handling varied workloads.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of examples from your past experiences where you diagnosed and resolved issues. This will highlight your logical thinking and troubleshooting abilities.
✨Communicate Clearly and Professionally
Practice your communication skills, as you'll need to liaise with customers and team members. Be clear and concise in your responses, and don’t hesitate to ask for clarification if you don’t understand a question.