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For Companies At a Glance
- Tasks: Support software applications and resolve customer issues using SQL.
- Company: Join a market-leading organisation with a focus on training and development.
- Benefits: Enjoy hybrid working, competitive salary, and excellent corporate perks.
- Why this job: Great opportunity to develop technical skills in a supportive team environment.
- Qualifications: Knowledge of SQL and strong communication skills are essential.
- Other info: Ideal for enthusiastic graduates looking to kickstart their IT career.
The predicted salary is between 21000 - 30000 £ per year.
Overview
Graduate/Junior SQL Support Analyst x 2 – Bristol – Training & Progression – New (REF36)
£25k – £27k + Benefits + Hybrid Working (Bristol 3 days a week) + Training & Development!
A market leading organisation requires a number of junior/graduate SQL Support Analysts to join its growing team. The successful candidates will play an integral part of the support process for the company, working and assisting senior members of the team and supporting core software across all customers.
The ideal candidate will be enthusiastic, flexible, with a keen focus on quality and have excellent interpersonal skills. This is an excellent opportunity to develop system skills and work as part of a technical team.
Responsibilities
- Providing support on software applications using JIRA
- Triaging, diagnosing, investigating and resolving service desk calls in accordance with SLAs (Service Level Agreements)
- Escalating issues appropriately and work with senior members of the team in a timely fashion
- Liaising with 3rd party suppliers to resolve customer issues
- Reviewing customer environments to ensure integrity of the system, this will include checking incoming data feeds and data loads across all sites, monitor alerts, checking for any errors in functionality and reporting back to customers where required.
- Assisting in maintaining the documentation library (knowledge base on confluence)
- Additional tasks as required to support the Operations team
Skills / Experience
- Knowledge of SQL is essential
- Confidence to communicate with customers in a professional manner, remotely or over the phone
- Must be able to work as part of a team but also independently where appropriate
- Must be ability to prioritise work with the ability to adapt to a fluid and varied workload
- Natural desire to investigate and diagnose issues and document processes as and when required
- Able to work in a logical and systematic fashion
- Demonstrate problem solving and troubleshooting skills
- Exhibit a flexible, can-do attitude to problem solving using own initiative
- Be reliable and motivated with the ability to stay focused when working from home
- Hands-on application support experience highly advantageous
Please send CV for full job description and an informal chat. Excellent opportunity!
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology, Other, and Finance
Industries
- IT Services and IT Consulting, IT System Training and Support, and Information Services
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Graduate/Junior SQL Support Analyst x 2 - Bristol - Training & Progression - New (REF36) employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate/Junior SQL Support Analyst x 2 - Bristol - Training & Progression - New (REF36)
✨Tip Number 1
Familiarise yourself with SQL and its applications. Since the role requires knowledge of SQL, consider brushing up on your skills through online courses or tutorials. This will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your problem-solving skills. The job involves diagnosing and resolving issues, so try working on sample problems or case studies related to software support. This will help you articulate your thought process during interviews.
✨Tip Number 3
Enhance your communication skills. Since you'll be liaising with customers and team members, practice explaining technical concepts in simple terms. This will show that you can communicate effectively, which is crucial for this role.
✨Tip Number 4
Get familiar with tools like JIRA and Confluence. Understanding how these platforms work will give you an edge, as they are mentioned in the job description. You could even create a mock project to get hands-on experience.
We think you need these skills to ace Graduate/Junior SQL Support Analyst x 2 - Bristol - Training & Progression - New (REF36)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to SQL support. Emphasise any hands-on application support experience and your ability to work both independently and as part of a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your problem-solving skills and your desire to learn and develop within a technical team.
Highlight Relevant Skills: In your application, clearly outline your knowledge of SQL and any experience with software applications. Include examples of how you've communicated effectively with customers or resolved issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RedRock Resourcing
✨Show Your SQL Knowledge
Make sure to brush up on your SQL skills before the interview. Be prepared to discuss your understanding of SQL concepts and how you've applied them in past projects or studies. This will demonstrate your technical capability and enthusiasm for the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've approached troubleshooting or problem-solving in previous experiences. Whether it's a project at university or a personal challenge, showcasing your logical thinking and systematic approach will impress the interviewers.
✨Communicate Effectively
Since the role involves liaising with customers and team members, practice clear and professional communication. Be ready to explain complex technical issues in simple terms, as this will highlight your interpersonal skills and ability to work well in a team.
✨Express Your Enthusiasm for Learning
This position offers training and progression opportunities, so convey your eagerness to learn and grow within the company. Discuss any relevant courses or self-study you've undertaken, and express your commitment to developing your skills further.
