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- Tasks: Lead complex programmes and ensure successful delivery for enterprise clients.
- Company: High-growth enterprise software provider transforming customer processes.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic environment while working with senior stakeholders.
- Qualifications: 5+ years in programme management and strong Spanish-speaking skills required.
- Other info: Join a collaborative team focused on innovation and customer success.
The predicted salary is between 36000 - 60000 £ per year.
We’re working with a high-growth enterprise software provider that helps large organisations modernise complex, regulated customer processes through secure digital solutions. Their technology supports large-scale transformation across onboarding, servicing, and compliance-heavy journeys, enabling faster delivery, stronger governance, and improved customer outcomes across multiple channels.
This is a senior, client-facing role focused on owning complex post-sale programmes for enterprise customers. You’ll lead delivery from implementation through long-term adoption, acting as a trusted partner to senior stakeholders while coordinating internal product, engineering, and delivery teams. The role blends programme management, customer success, and commercial awareness, with real influence over outcomes, value realisation, and account growth.
Responsibilities:
- Own end-to-end delivery for enterprise clients, from onboarding and implementation through adoption, optimisation, and renewal
- Lead complex programmes in regulated environments, managing multiple stakeholders and workstreams
- Build strong advisory relationships with senior client stakeholders, particularly within Telco and Financial Services
- Define, track, and report on success metrics including ROI, operational efficiency, compliance, and customer satisfaction
- Run governance forums such as QBRs, delivery reviews, and optimisation sessions
- Identify opportunities for increased adoption, new use cases, and account expansion
- Translate customer needs into clear requirements and work closely with Product and Engineering to prioritise delivery
Experience & Skills:
- 5+ years’ experience in programme management, delivery implementation, customer success within SaaS or digital transformation
- Strong Spanish-speaking skills - ideally fluent / business-proficiency
- Strong delivery experience in Financial Services and/or other professional services, with a solid understanding of regulatory and operational constraints
- Confident working across Agile (Scrum), SDLC, and hybrid delivery environments
- Proven track record managing enterprise-scale accounts and complex stakeholder landscapes
- Strong analytical capability, able to interpret data and translate insights into action
- Technically capable, with the ability to understand platforms, integrations, APIs, and workflows
- Commercially aware, able to balance customer outcomes with internal business priorities
If you’re a Senior Project Manager, Programme Manager, Delivery Manager or Customer Success Specialist, with client-facing enterprise-level delivery experience, please apply for full details!
Customer Success Manager employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer success or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to customer success roles. Think about how you can showcase your experience in managing complex programmes and building relationships with senior stakeholders.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing familiar names pop up in our applications!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in programme management and customer success, especially in regulated environments like Financial Services. We want to see how your skills align with our needs!
Show Off Your Spanish Skills: Since this role requires strong Spanish-speaking abilities, don’t forget to mention your language proficiency clearly. If you’ve used your Spanish skills in a professional setting, share those experiences with us!
Quantify Your Achievements: When detailing your past roles, use numbers to showcase your impact. Whether it’s improving customer satisfaction scores or managing large-scale accounts, we love seeing concrete results that demonstrate your success.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RedRock Resourcing
✨Know Your Customer Success Metrics
Familiarise yourself with key success metrics relevant to the role, such as ROI and customer satisfaction. Be ready to discuss how you've tracked and reported on these in previous roles, especially in regulated environments like Financial Services.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've built strong relationships with senior stakeholders. Highlight your experience managing complex programmes and multiple workstreams, and be ready to discuss specific challenges you faced and how you overcame them.
✨Demonstrate Your Technical Understanding
Brush up on your knowledge of SaaS platforms, integrations, and APIs. Be prepared to explain how you've worked with product and engineering teams to translate customer needs into actionable requirements, showcasing your technical capability.
✨Practice Your Spanish!
Since this role requires strong Spanish-speaking skills, make sure to practice your language skills before the interview. You might be asked to conduct part of the interview in Spanish, so being fluent or business-proficient will definitely give you an edge.
