IT Infrastructure Manager in Cardiff

We’re working with a growing organisation that is investing heavily in its technology function and looking for an IT Infrastructure Manager to take ownership of its day-to-day IT environment. This is a broad, hands-on role suited to someone who enjoys being close to the technology while also taking responsibility for wider IT operations, security, suppliers and governance.

Responsibilities:

• Taking ownership of the organisation’s Microsoft 365 environment, including Teams, SharePoint, Exchange Online and OneDrive.
• Managing Entra ID / Azure AD, including MFA, Conditional Access and user access controls.
• Supporting and improving the organisation’s cybersecurity environment, including Microsoft Defender, DLP and endpoint security.
• Managing access, configuration and integrations across key business applications.
• Acting as a senior point of escalation for more complex technical issues and incidents.
• Working with external IT providers, technology partners and vendors to ensure services are delivered effectively.
• Managing supplier relationships, service levels, technical issues and ongoing performance.
• Supporting IT governance, change management, documentation and audit requirements.
• Helping maintain strong business continuity and disaster recovery arrangements.
• Supporting the controlled introduction of new technologies, including Microsoft Copilot and other AI-enabled tools.
• Working with colleagues across the organisation to improve the way technology is used and provide guidance around security and best practice.

Skills:

• 5+ years’ experience across infrastructure, systems administration or IT operations.
• Strong hands-on experience with Microsoft 365 and Entra ID / Azure AD.
• Good knowledge of cybersecurity, particularly Microsoft Defender, endpoint security and DLP.
• Experience working with business-critical applications and enterprise systems.
• Experience working with IT suppliers, MSPs and third-party technology providers.
• A good understanding of IT governance, security controls, compliance and audit requirements.
• Experience within a regulated or security-conscious environment would be highly beneficial.
• Strong communication skills and the ability to explain technical issues clearly to non-technical stakeholders.
• A hands-on approach - this is not a role for someone who has completely moved away from the technology.

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