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- Tasks: Provide top-notch IT support and resolve technical issues for clients.
- Company: Join a successful IT Managed Service Provider with a focus on growth.
- Benefits: Competitive salary, ongoing training, and opportunities for career advancement.
- Other info: Hybrid working model with a supportive team culture.
- Why this job: Kickstart your IT career in a dynamic environment with real impact.
- Qualifications: 2 years of experience in IT support and strong communication skills.
The predicted salary is between 27000 - 32000 £ per year.
Location: Aztec West, Bristol - 5 days on-site
Salary: £27,000 - £32,000
About the role:
We're working with a successful and growing IT Managed Service Provider that is actively seeking an experienced and ambitious 1st Line IT Support Analyst. This is an excellent opportunity for someone who is passionate about providing outstanding customer service, with demonstrable experience in providing excellent technical support within a fast-paced environment.
What we’re looking for:
- At least 2 years’ experience in a Service Desk or 1st Line Support position, preferably within an MSP environment
- Strong skills in administering and troubleshooting Office 365
- Excellent written and verbal communication abilities
- A professional and approachable attitude, with the ability to stay effective under pressure
- Knowledge of networking and firewalls, along with experience working with Windows Server
Responsibilities:
- Serving as the first point of contact for clients’ IT and technical support enquiries
- Logging, prioritising, and resolving support tickets in accordance with SLAs
- Carrying out remote diagnostics and proactive network maintenance
- Assisting with workstation builds and user setups
- Escalating issues to 2nd Line support when required and helping improve internal processes
This role offers an excellent opportunity to progress your IT career within an award-winning organisation that supports ongoing training, career growth, and long-term development.
IT SUPPORT ANALYST (HYBRID/ REMOTE WORKING) in Bristol employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT SUPPORT ANALYST (HYBRID/ REMOTE WORKING) in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Office 365 troubleshooting and networking basics. We want you to shine when they ask about your experience!
✨Tip Number 3
Show off your customer service skills during interviews. Share examples of how you've handled tough situations or resolved issues under pressure. Remember, they’re looking for someone who can keep their cool while helping clients!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT SUPPORT ANALYST (HYBRID/ REMOTE WORKING) in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Support and any relevant skills, like Office 365 troubleshooting. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer service and technical support. Tell us why you’re excited about this role and how you can contribute to our team at StudySmarter.
Showcase Your Communication Skills: Since excellent communication is key, ensure your application is clear and well-structured. We appreciate a professional tone, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at RedRock Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Office 365 and networking. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your practical experience.
✨Show Off Your Customer Service Skills
Since this role is all about providing outstanding customer service, think of examples where you've gone above and beyond for a client. Prepare to share these stories during the interview to highlight your approachability and professionalism.
✨Practice Your Communication
Strong written and verbal communication is key for this position. Try rehearsing common interview questions with a friend or family member, focusing on clear and concise answers that demonstrate your ability to explain technical issues to non-technical users.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills under pressure. Think about how you would handle various IT support situations, and be prepared to walk the interviewer through your thought process.