At a Glance
- Tasks: Lead and improve IT service delivery, ensuring top-notch performance and compliance.
- Company: Join a leading organisation in the defence sector based in Bristol.
- Benefits: Competitive salary, security clearance support, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities in a secure environment.
- Why this job: Make a real impact by building and leading a new service delivery team.
- Qualifications: Proven experience in service delivery management and strong IT operations knowledge.
The predicted salary is between 50000 - 65000 £ per year.
IT Service Delivery Manager - ITIL/ITSM - New Role
Keywords: IT Service Delivery, IT Service Delivery Manager, SDM, ITIL, ITSM, Defence Sector
A leading organisation in the Bristol area requires an experienced IT Service Delivery Manager to build its Service Delivery function.
The successful candidate will establish, lead and continuously improve a newly formed service delivery team, ensuring robust, compliant and high performing IT services.
Responsibilities
- Taking ownership of Incident, Request, Change and Escalation processes, ensuring timely response, accurate reporting and establishing service improvement activities as required.
- Owning major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.
- Chairing the Change Advisory Board (CAB) as required and guiding the IT Department decision making process.
- Taking ownership for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into capacity planning.
- Aligning service capacity with the strategic requirements of the company.
- Building, recruiting and leading a new IT Service Delivery team
- Driving continual service improvement through KPI reporting and trend analysis
- Defining tooling and platforms to support secure service delivery
- Creating and maintaining SOPs for key service functions
- Leading service transition and onboarding of new service
Qualifications
- Proven experience within a Service Delivery Manager role
- Strong, well-rounded IT operations knowledge
- Demonstrable experience building and leading teams
- Excellent stakeholder management and communication skills
- Experience working in security controlled environments
- Knowledge of Microsoft enterprise environments
- Awareness of ISO 27001, Cyber Essentials Plus and similar frameworks
- Strong vendor and supplier management capability
- Understanding of telephony systems and software licensing models
Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader!
Please note, this role will require the successful candidate to undergo Developed Vetting (DV) security clearance (which will be paid for).
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