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- Tasks: Provide top-notch IT support and resolve technical issues for clients.
- Company: Join a successful and growing IT Managed Service Provider in Bristol.
- Benefits: Competitive salary, ongoing training, and career growth opportunities.
- Other info: Dynamic work environment with a focus on professional development.
- Why this job: Kickstart your IT career while making a real difference for clients.
- Qualifications: 2 years of experience in IT support and strong communication skills.
The predicted salary is between 27000 - 32000 £ per year.
Location: Aztec West, Bristol - 5 days on-site
Salary: £27,000 - £32,000
About the role: We’re working with a successful and growing IT Managed Service Provider that is actively seeking an experienced and ambitious 1st Line IT Support Analyst. This is an excellent opportunity for someone who is passionate about providing outstanding customer service, with demonstrable experience in providing excellent technical support within a fast-paced environment.
What we’re looking for:
- At least 2 years’ experience in a Service Desk or 1st Line Support position, preferably within an MSP environment
- Strong skills in administering and troubleshooting Office 365
- Excellent written and verbal communication abilities
- A professional and approachable attitude, with the ability to stay effective under pressure
- Knowledge of networking and firewalls, along with experience working with Windows Server
Responsibilities:
- Serving as the first point of contact for clients’ IT and technical support enquiries
- Logging, prioritising, and resolving support tickets in accordance with SLAs
- Carrying out remote diagnostics and proactive network maintenance
- Assisting with workstation builds and user setups
- Escalating issues to 2nd Line support when required and helping improve internal processes
This role offers an excellent opportunity to progress your IT career within an award-winning organisation that supports ongoing training, career growth, and long-term development.
1st Line IT Support Analyst in Bristol employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Analyst in Bristol
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might be looking for someone just like you, and it’s a great way to get your name out there.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, confidence is key, so show them your passion for IT support!
✨Tip Number 3
Tailor your approach! When you find a job that excites you, research the company and its culture. Use this info to connect your skills and experiences to what they value most in their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing familiar faces!
We think you need these skills to ace 1st Line IT Support Analyst in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Support and any relevant skills, like Office 365 troubleshooting. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and how you handle pressure. Let us know why you're excited about joining our team at StudySmarter.
Showcase Your Communication Skills: Since communication is key in this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your written abilities – we love a well-presented application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RedRock Resourcing
✨Know Your Tech Stuff
Make sure you brush up on your technical knowledge, especially around Office 365 and networking basics. Be ready to discuss your experience with troubleshooting and any specific challenges you've faced in previous roles.
✨Show Off Your Customer Service Skills
Since this role is all about providing outstanding customer service, think of examples where you've gone above and beyond for a client. Prepare to share how you handle difficult situations and maintain professionalism under pressure.
✨Practice Your Communication
Strong written and verbal communication skills are key for this position. Try to articulate your thoughts clearly during the interview and practice explaining technical concepts in simple terms, as you would to a non-technical client.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Think through common IT support issues and how you would approach them, demonstrating your logical thinking and prioritisation skills.