At a Glance
- Tasks: Lead customer relationships and ensure exceptional service delivery in a fast-paced IT environment.
- Company: Fast-growing IT & Network Services organisation with ambitious expansion plans.
- Benefits: Competitive salary, bonus, hybrid working, and opportunities for career development.
- Other info: Collaborative culture with experienced teams and focus on continuous improvement.
- Why this job: Make a real impact on customer satisfaction and drive service excellence.
- Qualifications: 3+ years in B2B customer management within IT or Telecoms, strong stakeholder skills.
The predicted salary is between 47250 - 57750 £ per year.
I'm working with a fast-growing IT & Network Services organisation that is looking for an experienced Service Delivery Manager to join their high-performing customer success team. This is a fantastic opportunity for someone who enjoys building strong customer relationships, driving service excellence, and acting as a trusted advisor throughout the customer lifecycle.
You'll play a key role in ensuring customers receive an outstanding service experience while working closely with technical, delivery and commercial teams to continuously improve service performance.
As a Service Delivery Manager, you will:
- Act as the primary point of contact and trusted partner for a portfolio of B2B customers, ensuring an exceptional service experience
- Lead regular service reviews, manage service improvement plans and proactively resolve escalations, incidents and service issues
- Build strong customer relationships through regular meetings, performance reporting and strategic reviews
- Monitor service performance against KPIs, SLAs and customer satisfaction metrics, identifying opportunities for continuous improvement
- Collaborate with Sales, Delivery and Technical teams to support customer success while identifying opportunities for account growth and added value
We're looking for someone who:
- Has 3+ years' experience managing B2B customer relationships within an IT Service Provider or Telecoms organisation
- Has experience supporting the delivery of Network Connectivity (LAN, WAN) or Security solutions
- Is confident managing customer escalations, service reviews and continuous improvement initiatives
- Has excellent stakeholder management skills and can build strong, long-term customer relationships
- Is highly organised, commercially aware and comfortable managing multiple priorities in a fast-paced environment
- Has experience using CRM and IT Service Management tools such as ServiceNow, Zoho or similar platforms
Why Consider This Opportunity?
- Join a growing technology organisation with ambitious expansion plans
- Build long-term strategic relationships with key enterprise customers
- Play a pivotal role in driving customer satisfaction, retention and service improvement
- Work alongside experienced technical and commercial teams in a collaborative environment
- Hybrid working with opportunities for long-term career development
If you're an experienced Service Delivery Manager looking for your next challenge within a growing technology business, I'd love to hear from you.
Service Delivery Manager in Birmingham employer: RedRock Resourcing
Join a highly respected organisation as an Information Security Officer, where you will play a pivotal role in shaping the future of information security. Our collaborative Technology Security team fosters a culture of security and offers excellent opportunities for professional growth, ensuring that your expertise in governance, risk management, and technical security is valued and impactful. With a commitment to continuous improvement and compliance, you'll be part of a dynamic environment that prioritises employee development and promotes best practices in digital wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what RedRock Resourcing values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges RedRock Resourcing might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at RedRock Resourcing!
✨Direct Apply to RedRock Resourcing
Let's not forget to apply directly through the RedRock Resourcing website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Manager in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RedRock Resourcing.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RedRock Resourcing. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RedRock Resourcing
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
