2nd Line Support Analyst - Birmingham - New
A leading organisation in the Birmingham area requires a 2nd Line Support Analyst to join its growing team. The successful candidate will play a key role in resolving complex IT issues and maintaining the stability and performance of critical IT systems. Suitable candidates will have the following:
- Experience of supporting and administering Microsoft 365 or Google Workspace environments, including user lifecycle management, licensing, and policy configuration
- Proven experience with Windows 11 and macOS endpoint management using tools such as Microsoft Intune or Jamf or equivalent
- Experience troubleshooting LAN/WAN networking issues, including DNS, DHCP, and VPN technologies
- Strong stakeholder management experience with excellent relationship building skills
- Experience in project management and/or delivering tasks on time according to strict deadline
- Experience of writing procedural and/or support documentation
- Sound knowledge and experience of supporting range of IT applications, platforms and technologies
- Ability to clearly and accurately communicate processes and procedures verbally and in writing
- Experience of working accurately and confidently with service desk tools and technology
Excellent opportunity to join a market leader offering excellent career progression and development!
#J-18808-Ljbffr
2nd Line Support Analyst - Birmingham - New employer: RedRock Resourcing
As an award-winning law firm, we pride ourselves on fostering a dynamic work culture that champions innovation and digital transformation. Our Bristol location offers a hybrid working model, allowing for flexibility while enjoying a collaborative environment, alongside excellent benefits such as private health insurance and personal training allowances to support your professional growth.
