At a Glance
- Tasks: Provide hands-on support for software installations and troubleshoot complex issues.
- Company: A growing tech company in the healthcare sector with a focus on innovation.
- Benefits: Competitive salary, 24 days annual leave, and structured career development.
- Other info: Opportunity for travel and excellent career progression.
- Why this job: Join a dynamic team and make a real impact in the healthcare technology space.
- Qualifications: Strong troubleshooting skills and experience in Windows-based environments required.
A growing technology company within the healthcare sector is looking for a Software Support Engineer to join its expanding technical team. This is a hands-on, customer-facing position supporting the installation, configuration, validation, and day-to-day operation of specialist software platforms used by companies in the medical field operating in highly regulated environments.
Working closely with customers and internal teams, you'll play a key role in ensuring successful software deployments, providing technical support, troubleshooting complex software issues, and delivering an exceptional customer experience throughout the software lifecycle.
What We're Looking For
- Strong software troubleshooting, diagnostic, and analytical skills
- Experience supporting software applications in Windows-based environments
- Experience supporting both hardware and software environments
- Excellent communication skills with a customer-focused approach
- Ability to manage workloads effectively and prioritise multiple support requests
- Strong IT knowledge, including Windows operating systems and database technologies
- Comfortable working independently and collaboratively within a technical support team
- Knowledge of MSSQL and/or Oracle databases
- Full UK driving licence
What You'll Be Doing
- Providing remote technical support and troubleshooting for software applications and instrument integration issues
- Installing, configuring, maintaining, and supporting software solutions and supporting infrastructure
- Supporting integrations with analytical and laboratory instrumentation
- Troubleshooting communication issues involving RS232, USB, Ethernet, COM ports, and device drivers
- Delivering customer training and assisting with software implementations and onboarding
- Supporting database configuration, upgrades, maintenance, and system migrations
- Creating and maintaining technical documentation, FAQs, knowledge base articles, and user guides
- Assisting with software validation activities within highly regulated environments
- Working closely with customers to understand technical requirements and deliver effective software solutions
- Travelling to customer sites across the UK, with occasional European and international travel
What's on Offer
- Opportunity to work with cutting-edge software
- Structured career development and progression opportunities
- Competitive salary package
- 24 days annual leave plus bank holidays, increasing with service
Software Support Engineer - Up to 42k in Bath employer: RedRock Resourcing
Join a dynamic technology company at the forefront of the healthcare sector, where you'll have the opportunity to work with cutting-edge software and make a real impact on patient care. With a strong focus on employee development, you will benefit from structured career progression, a competitive salary package, and generous annual leave that increases with service. Our collaborative work culture values innovation and customer satisfaction, making it an ideal environment for those looking to grow their skills while delivering exceptional support in a meaningful industry.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Engineer - Up to 42k in Bath
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at RedRock Resourcing or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to RedRock Resourcing.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like RedRock Resourcing.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like RedRock Resourcing that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Software Support Engineer - Up to 42k in Bath
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at RedRock Resourcing.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at RedRock Resourcing and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at RedRock Resourcing
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If RedRock Resourcing uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
