At a Glance
- Tasks: Provide hands-on support for software installations and troubleshoot technical issues.
- Company: A growing tech company in the healthcare sector with a collaborative culture.
- Benefits: Competitive salary, 24 days leave, private medical insurance, and career development.
- Other info: Enjoy structured career progression and team-building events.
- Why this job: Join a dynamic team and make a real impact in healthcare technology.
- Qualifications: Strong troubleshooting skills and experience in software and hardware environments.
The predicted salary is between 30000 - 40000 £ per year.
A growing technology company within the healthcare sector is looking for a Product Support Specialist to join its expanding technical team. This is a hands-on, customer-facing position supporting the installation, configuration, validation, and day-to-day use of specialist software platforms used by pharmaceutical, PET radiopharmacy, and research organisations operating in highly regulated environments. Working closely with customers and internal teams, you'll play a key role in ensuring successful software deployments, troubleshooting technical issues, and delivering an exceptional customer experience.
What You'll Be Doing
- Providing remote technical support and troubleshooting for software and instrument integration issues
- Install, configure, and maintain software solutions and supporting infrastructure
- Support integrations with analytical and laboratory instrumentation
- Troubleshoot communication issues involving RS232, USB, Ethernet, COM ports, and drivers
- Deliver customer training and assist with software implementations
- Support database configuration, upgrades, and system migration
- Create and maintain technical documentation, FAQs, and user guides
- Assist with validation activities within highly regulated environments
- Work closely with customers to understand requirements and deliver effective solutions
- Travel to customer sites across the UK, with occasional European and international travel
What We're Looking For
- Strong troubleshooting, diagnostic, and analytical skills
- Experience supporting hardware and software environments
- Excellent communication skills and a customer-focused approach
- Ability to manage workloads effectively and prioritise tasks
- Strong IT knowledge, including Windows environments and database technologies
- Comfortable working both independently and as part of a collaborative team
- Experience within laboratory, scientific, or software development environments
- Knowledge of MSSQL and/or Oracle databases
- Understanding of C#/.NET
- Experience integrating instruments via Serial, USB, or Ethernet connections
- Knowledge of GMP, GAMP, or software validation processes
- Full UK driving licence
What's on Offer
- Opportunity to work with cutting-edge software
- Structured career development and progression opportunities
- Competitive salary package
- 24 days annual leave plus bank holidays, increasing with service
- Additional Christmas shutdown day
- Private medical insurance through BUPA
- Scottish Widows pension scheme
- Access to gym facilities
- Annual Center Parcs team-building weekend for employees and their families
- Supportive, collaborative culture within an award-winning organisation
Product Support Specialist (New Role) in Bath employer: RedRock Resourcing
Join a dynamic and innovative technology company in the healthcare sector, where you'll be part of a supportive and collaborative culture that values employee growth and development. With structured career progression opportunities, competitive benefits including private medical insurance and generous annual leave, and the chance to work with cutting-edge software, this role as a Product Support Specialist offers a meaningful and rewarding career path. Experience the excitement of working closely with customers and internal teams while contributing to impactful solutions in highly regulated environments.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist (New Role) in Bath
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at RedRock Resourcing or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to RedRock Resourcing.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like RedRock Resourcing.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like RedRock Resourcing that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Product Support Specialist (New Role) in Bath
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at RedRock Resourcing.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at RedRock Resourcing and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at RedRock Resourcing
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If RedRock Resourcing uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
