At a Glance
- Tasks: Provide hands-on support for software in the healthcare sector and troubleshoot technical issues.
- Company: Growing tech company in healthcare with a supportive culture.
- Benefits: Competitive salary, 24 days leave, private medical insurance, and gym access.
- Other info: Structured career development and fun team-building events await you!
- Why this job: Join a dynamic team and make a real impact in healthcare technology.
- Qualifications: Strong troubleshooting skills and experience in hardware/software support.
A growing technology company within the healthcare sector is looking for a Product Support Specialist to join its expanding technical team. This is a hands-on, customer-facing position supporting the installation, configuration, validation, and day-to-day use of specialist software platforms used by pharmaceutical, PET radiopharmacy, and research organisations operating in highly regulated environments. Working closely with customers and internal teams, you'll play a key role in ensuring successful software deployments, troubleshooting technical issues, and delivering an exceptional customer experience.
What You'll Be Doing
- Providing remote technical support and troubleshooting for software and instrument integration issues
- Install, configure, and maintain software solutions and supporting infrastructure
- Support integrations with analytical and laboratory instrumentation
- Troubleshoot communication issues involving RS232, USB, Ethernet, COM ports, and drivers
- Deliver customer training and assist with software implementations
- Support database configuration, upgrades, and system migration
- Create and maintain technical documentation, FAQs, and user guides
- Assist with validation activities within highly regulated environments
- Work closely with customers to understand requirements and deliver effective solutions
- Travel to customer sites across the UK, with occasional European and international travel
What We're Looking For
- Strong troubleshooting, diagnostic, and analytical skills
- Experience supporting hardware and software environments
- Excellent communication skills and a customer-focused approach
- Ability to manage workloads effectively and prioritise tasks
- Strong IT knowledge, including Windows environments and database technologies
- Comfortable working both independently and as part of a collaborative team
What's on Offer
- Opportunity to work with cutting-edge software
- Structured career development and progression opportunities
- Competitive salary package
- 24 days annual leave plus bank holidays, increasing with service
- Additional Christmas shutdown day
- Private medical insurance through BUPA
- Scottish Widows pension scheme
- Death in service benefit
- Cycle-to-work scheme
- Access to gym facilities
- Annual Centre Parcs team-building weekend for employees and their families
- Supportive, collaborative culture within an award-winning organisation
Product Support Specialist in Bath employer: RedRock Resourcing
Join a dynamic and innovative technology company in Bath, where as a Product Support Specialist, you'll be at the forefront of enhancing customer experiences in the healthcare sector. With a strong emphasis on employee growth, you will benefit from structured career development, competitive salary packages, and a supportive work culture that values collaboration and well-being, including private medical insurance and generous annual leave. Experience the unique advantage of working with cutting-edge software while enjoying team-building activities that foster a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist in Bath
✨Unlock Networking Opportunities
Dive into industry-specific events like pharmaceutical conferences and seminars, where you can meet hiring managers from companies like RedRock Resourcing. These are goldmines for making connections and learning about job openings before they hit the mainstream job boards.
✨Join Relevant Professional Bodies
Get involved with organisations such as the Royal Pharmaceutical Society or your local pharmaceutical professionals' network. Being an active member can boost your credibility and may even lead to job referrals in top organisations like RedRock Resourcing.
✨Leverage Internships for Full-time Roles
If you can, consider pursuing internships in the pharmaceutical industry, especially with companies like RedRock Resourcing. These opportunities often pave the way for full-time positions and allow you to demonstrate your capabilities firsthand.
✨Tailor Your Approach
When you're applying for roles, don't rush it! Take the time to customise your applications for specific positions, showcasing relevant skills and experiences that align with what RedRock Resourcing is looking for. A tailored application can really make you stand out!
We think you need these skills to ace Product Support Specialist in Bath
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at RedRock Resourcing!
Emphasise Your Understanding of Regulations:The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show RedRock Resourcing that you're not just a fit for the job but also a safety-conscious candidate!
Tailor Your CV to Be Result-Driven:Craft your CV to highlight quantifiable achievements, especially if you have previous roles in pharmaceuticals or related fields. Use metrics to demonstrate your impact, such as improved processing times or successful project completions while working on trials. This analytical approach will resonate well with hiring managers at RedRock Resourcing!
Convey Your Passion for the Industry:In your cover letter, express why you are passionate about working in the pharmaceutical sector. Whether it’s your desire to contribute to groundbreaking drug research or improve patient outcomes, let it shine through! At RedRock Resourcing, we value candidates who are truly enthusiastic about their work—you might just stand out from the crowd.
How to prepare for a job interview at RedRock Resourcing
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at RedRock Resourcing that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
✨Showcase Relevant Experience
If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
✨Know Their Products
Take some time to familiarise yourself with RedRock Resourcing’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
✨Be Ready for Regulatory Scenarios
In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
