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- Tasks: Be the first point of contact for IT support and resolve technical issues.
- Company: Join a successful IT Managed Service Provider with a focus on growth.
- Benefits: Competitive salary, ongoing training, and career development opportunities.
- Other info: Great chance to progress within an award-winning organisation.
- Why this job: Kickstart your IT career in a dynamic environment with real impact.
- Qualifications: 2 years' experience in IT support and strong communication skills.
The predicted salary is between 27000 - 32000 £ per year.
Location: Aztec West, Bristol - 5 days on-site
Salary: £27,000 - £32,000
About the role:
We're working with a successful and growing IT Managed Service Provider that is actively seeking an experienced and ambitious 1st Line IT Support Analyst. This is an excellent opportunity for someone who is passionate about providing outstanding customer service, with demonstrable experience in providing excellent technical support within a fast-paced environment.
What we’re looking for:
- At least 2 years’ experience in a Service Desk or 1st Line Support position, preferably within an MSP environment
- Strong skills in administering and troubleshooting Office 365
- Excellent written and verbal communication abilities
- A professional and approachable attitude, with the ability to stay effective under pressure
- Knowledge of networking and firewalls, along with experience working with Windows Server
Responsibilities:
- Serving as the first point of contact for clients’ IT and technical support enquiries
- Logging, prioritising, and resolving support tickets in accordance with SLAs
- Carrying out remote diagnostics and proactive network maintenance
- Assisting with workstation builds and user setups
- Escalating issues to 2nd Line support when required and helping improve internal processes
This role offers an excellent opportunity to progress your IT career within an award-winning organisation that supports ongoing training, career growth, and long-term development.
1st Line IT Support Analyst in Bath employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Analyst in Bath
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to IT support. Think about how you can demonstrate your experience with Office 365 and troubleshooting skills. We want you to feel confident and ready to impress!
✨Tip Number 3
Showcase your customer service skills during the interview. Share examples of how you've handled difficult situations or provided exceptional support. Remember, they’re looking for someone who can stay calm under pressure!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace 1st Line IT Support Analyst in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Support and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your Office 365 expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it professional but let your personality come through.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. We love well-structured applications that reflect your ability to communicate effectively, both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RedRock Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365, networking, and firewalls. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Show Off Your Customer Service Skills
Since this role is all about providing outstanding customer service, think of examples where you’ve gone above and beyond for a client. Prepare to share these stories during the interview to demonstrate your professional and approachable attitude.
✨Practice Your Communication
Strong written and verbal communication skills are key for this position. Try conducting mock interviews with a friend or family member, focusing on explaining technical concepts in simple terms. This will help you articulate your thoughts clearly under pressure.
✨Be Ready for Real-World Scenarios
Expect to face some practical questions or scenarios during the interview. Think about how you would log, prioritise, and resolve support tickets. Being able to walk through your thought process will impress the interviewers and show your problem-solving skills.