At a Glance
- Tasks: Provide top-notch support for Windows environments and assist with hardware setups.
- Company: Join a market-leading organisation in the heart of Central London.
- Benefits: Competitive salary up to £45k and opportunities for career growth.
- Why this job: Be part of a dynamic team and enhance your IT skills in a thriving environment.
- Qualifications: Experience with Microsoft Windows, customer service skills, and knowledge of network technologies.
The predicted salary is between 40000 - 45000 £ per year.
Due to a period of growth, a market leading organisation requires a number of 2nd Line/Desktop Support Analysts to join its growing support function. Suitable candidates will have the following:
- Substantial experience of supporting Microsoft Windows environments including Windows Server 2016/2019, Windows 7/10, MS Office Suite, Active Directory and Office 365.
- Strong knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
- Excellent customer relationship, communications and interpersonal skills.
- Good knowledge of network technologies, TCP/IP and LAN/WAN topology.
- Experience in an ITIL and/or SOX compliant organisation would be advantageous.
Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader!
2nd Line/Desktop Support Analyst x 2 - Up to £45k - Central London - New! employer: RedRock Resourcing
Join a market-leading organisation in Central London that values its employees and fosters a collaborative work culture. With competitive salaries and opportunities for professional growth, you will be part of a dynamic team that prioritises innovation and customer satisfaction. Enjoy the unique advantage of working in a vibrant city while contributing to a supportive environment that encourages skill development and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line/Desktop Support Analyst x 2 - Up to £45k - Central London - New!
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the lookout for a role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews like a pro! Research the company and its culture, and be ready to discuss how your skills with Windows environments and customer support can make a difference. Confidence is key!
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. It shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can leave a lasting impression and keep you fresh in the interviewer's mind. Plus, it shows you’re genuinely interested in the position.
We think you need these skills to ace 2nd Line/Desktop Support Analyst x 2 - Up to £45k - Central London - New!
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Windows environments and any relevant IT support roles. We want to see how your skills match up with what we're looking for!
Show Off Your Soft Skills:Don’t forget to mention your excellent customer relationship and communication skills. We value interpersonal skills just as much as technical know-how, so let us know how you shine in this area!
Be Specific About Your Experience:When detailing your past roles, be specific about the technologies you've worked with, like Active Directory or Office 365. We love seeing concrete examples of your expertise!
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It helps us keep track of applications and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at RedRock Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows environments, especially Windows Server 2016/2019 and Windows 7/10. Be ready to discuss your experience with the MS Office Suite, Active Directory, and Office 365, as these are crucial for the role.
✨Show Off Your Customer Skills
Since this role involves a lot of interaction with users, practice how you'll communicate your technical knowledge in a way that's easy to understand. Think of examples where you've successfully resolved issues while keeping customers happy.
✨Get Familiar with Networking Basics
Brush up on your understanding of network technologies, TCP/IP, and LAN/WAN topology. You might be asked to explain how these concepts apply to troubleshooting scenarios, so having a few examples ready will help you shine.
✨Understand ITIL and Compliance
If you have experience in an ITIL or SOX compliant environment, be prepared to discuss it. If not, do a bit of research on these frameworks and think about how they relate to the support processes you’ve used in the past.
