At a Glance
- Tasks: Provide 2nd line support for Windows environments and assist with hardware setup.
- Company: Join a market-leading organisation in Central London during a growth phase.
- Benefits: Competitive salary up to £45k and opportunities for career advancement.
- Other info: Great chance to work in an ITIL compliant organisation with excellent growth potential.
- Why this job: Be part of a dynamic team and enhance your IT skills in a supportive environment.
- Qualifications: Experience with Microsoft Windows, strong customer service skills, and knowledge of network technologies.
The predicted salary is between 40000 - 45000 £ per year.
Due to a period of growth, a market leading organisation requires a number of 2nd Line/Desktop Support Analysts to join its growing support function. Suitable candidates will have the following:
- Substantial experience of supporting Microsoft Windows environments including Windows Server 2016/2019, Windows 7/10, MS Office Suite, Active Directory and Office 365.
- Strong knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
- Excellent customer relationship, communications and interpersonal skills.
- Good knowledge of network technologies, TCP/IP and LAN/WAN topology.
- Experience in an ITIL and/or SOX compliant organisation would be advantageous.
Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader!
2nd Line Desktop Support Analyst: Windows Pro (Central London) employer: RedRock Resourcing
Join a market-leading organisation in Central London that values its employees and fosters a collaborative work culture. With competitive salaries up to £45k, comprehensive training, and clear pathways for career advancement, this company is dedicated to supporting your professional growth while providing a dynamic environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Desktop Support Analyst: Windows Pro (Central London)
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, join online forums, or even hit up LinkedIn. You never know who might have a lead on that perfect 2nd Line/Desktop Support Analyst role!
✨Tip Number 2
Prepare for those interviews like a pro! Brush up on your technical skills, especially around Windows environments and Active Directory. And don’t forget to practice your customer service skills – they’re just as important as your tech know-how!
✨Tip Number 3
Show off your personality! When you get the chance to chat informally, let your passion for IT shine through. Employers love candidates who are not only skilled but also enthusiastic about their work.
✨Tip Number 4
Don’t just apply anywhere – apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace 2nd Line Desktop Support Analyst: Windows Pro (Central London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Windows environments and any relevant IT support roles. We want to see how your skills match up with what we're looking for!
Show Off Your Soft Skills:Don’t forget to mention your customer relationship and communication skills. We value interpersonal skills just as much as technical know-how, so let us know how you excel in these areas!
Be Specific About Your Experience:When detailing your past roles, be specific about the technologies you've worked with, like Windows Server or Active Directory. We love seeing concrete examples of your expertise!
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It helps us keep track of applications and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at RedRock Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows environments, especially Windows Server 2016/2019 and Windows 7/10. Be ready to discuss your experience with the MS Office Suite, Active Directory, and Office 365, as these are crucial for the role.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, think of examples where you've excelled in communication and relationship-building. Prepare to share how you've handled difficult situations or provided exceptional support in the past.
✨Get Familiar with Networking Basics
Brush up on your knowledge of network technologies, TCP/IP, and LAN/WAN topology. You might be asked technical questions, so being able to explain these concepts clearly will show that you're well-prepared and knowledgeable.
✨Understand ITIL and SOX Compliance
If you have experience in an ITIL or SOX compliant organisation, be ready to discuss it. If not, do a bit of research on these frameworks and be prepared to explain how they relate to desktop support and service management.
