At a Glance
- Tasks: Provide top-notch support for Windows environments and assist users with tech issues.
- Company: Join a market-leading organisation in the heart of Central London.
- Benefits: Competitive salary up to £45k, great work environment, and career growth.
- Other info: Exciting opportunity for career advancement in a dynamic support function.
- Why this job: Be part of a growing team and enhance your IT skills while making a difference.
- Qualifications: Experience with Microsoft Windows, strong customer service skills, and knowledge of networking.
The predicted salary is between 40000 - 45000 £ per year.
Due to a period of growth, a market leading organisation requires a number of 2nd Line/Desktop Support Analysts to join its growing support function.
Suitable candidates will have the following:
- Substantial experience of supporting Microsoft Windows environments including Windows Server 2016/2019, Windows 7/10, MS Office Suite, Active Directory and Office 365.
- Strong knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
- Excellent customer relationship, communications and interpersonal skills.
- Good knowledge of network technologies, TCP/IP and LAN/WAN topology.
- Experience in an ITIL and/or SOX compliant organisation would be advantageous.
Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader!
2nd Line/Desktop Support Analyst - Up to £45k - Central London - New employer: RedRock Resourcing
Join a market-leading organisation in Central London that values its employees and fosters a collaborative work culture. With competitive salaries and opportunities for professional growth, you will be part of a dynamic team that prioritises innovation and customer satisfaction. Enjoy the benefits of working in a vibrant city, where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line/Desktop Support Analyst - Up to £45k - Central London - New
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in desktop support. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows environments and troubleshooting. We want you to shine when they ask about your knowledge of Active Directory or TCP/IP!
✨Tip Number 3
Show off your customer service skills during interviews. Remember, as a 2nd Line/Desktop Support Analyst, you'll be the face of the company for many users. Share examples of how you've handled tricky situations or resolved issues effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 2nd Line/Desktop Support Analyst - Up to £45k - Central London - New
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Windows environments and any relevant IT support roles. We want to see how your skills match up with what we're looking for!
Show Off Your Soft Skills:Don’t forget to mention your excellent customer relationship and communication skills. We value interpersonal skills just as much as technical know-how, so let us know how you connect with users!
Be Specific About Your Experience:When detailing your past roles, be specific about the technologies you've worked with, like Active Directory or TCP/IP. We love seeing concrete examples of your expertise in action!
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It helps us keep track of applications and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at RedRock Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows environments, especially Windows Server 2016/2019 and Windows 7/10. Be ready to discuss your experience with the MS Office Suite, Active Directory, and Office 365, as these are crucial for the role.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, practice how you communicate technical information clearly and effectively. Think of examples where you've successfully resolved issues for users and be prepared to share those stories.
✨Get Familiar with Networking Basics
Brush up on your knowledge of network technologies, TCP/IP, and LAN/WAN topology. You might be asked to troubleshoot network issues, so having a solid understanding will help you stand out.
✨Understand ITIL and Compliance
If you have experience in an ITIL or SOX compliant organisation, make sure to highlight that. If not, do a bit of research on ITIL principles and be ready to discuss how they can apply to the role.
