At a Glance
- Tasks: Conduct user research to shape impactful services for diverse communities.
- Company: Join a well-known charity transforming digital services for good.
- Benefits: Hybrid working model, potential for contract extension, and meaningful work.
- Other info: Collaborative team environment with opportunities for professional growth.
- Why this job: Make a real difference by improving accessibility and user experience.
- Qualifications: Experience in user research, agile environments, and stakeholder engagement.
The predicted salary is between 40000 - 50000 £ per year.
Contract Type: Interim / Contract
Sector: Charity / Non-Profit
Start Date: 1st June
Duration: 3-Months Initially
Help Shape Services That Make a Genuine Difference
We’re partnering with a well-known charity undergoing an exciting phase of digital and service transformation. They’re looking for two experienced User Researchers to join a collaborative multidisciplinary team, helping ensure services are designed around the real needs of the people who use them. This is an opportunity to apply your research expertise to meaningful, high-impact work that improves accessibility, inclusion, and user experience for diverse communities across the UK.
Working in a hybrid model from the London office, you’ll collaborate closely with Product Managers, Designers, Content Specialists, and Delivery teams to uncover insights that directly influence service design and strategic decision-making.
What You’ll Be Doing
- Planning and delivering end-to-end user research across digital and service environments
- Running qualitative and quantitative research activities including interviews, usability testing, workshops, and surveys
- Engaging with a wide range of users, including vulnerable or hard-to-reach audiences
- Turning research findings into clear, actionable insights and recommendations
- Advocating for user-centred design principles across teams and stakeholders
- Supporting accessibility and inclusive design approaches throughout delivery
- Helping teams continuously iterate and improve services based on evidence and feedback
- Contributing to research repositories, playbooks, and best practice standards
What We’re Looking For
- Proven experience working as a User Researcher within agile environments
- Strong background delivering discovery, alpha, beta, or live phase research
- Experience conducting usability testing and synthesising complex findings
- Ability to communicate insights clearly to both technical and non-technical stakeholders
- Comfortable managing multiple research streams and priorities
- Experience working within public sector, healthcare, charity, or mission-led organisations is highly desirable
- Understanding of accessibility standards and inclusive research practices
- Confident stakeholder engagement and facilitation skills
The Contract
- 2x User Researcher contracts available
- Inside IR35
- Hybrid working – London office attendance required
- Occasional travel may be needed for workshops, research sessions, or stakeholder engagement in London
- Initial contract with strong extension potential
User Researcher x2 – Contract employer: RedRock Consulting
Join a leading charity that is committed to making a genuine difference in the lives of diverse communities across the UK. As a User Researcher, you will be part of a collaborative and inclusive work culture that values your expertise and encourages professional growth through meaningful projects. With a hybrid working model from our London office, you'll have the unique opportunity to influence service design while enjoying a supportive environment that prioritises accessibility and user-centred design.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher x2 – Contract
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity and non-profit sectors. Let them know you're on the lookout for User Researcher roles. You never know who might have the inside scoop on opportunities or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best user research projects. Include case studies that demonstrate how your insights led to real changes. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to user research. Think about how you can articulate your experience with qualitative and quantitative methods, especially in agile environments. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that User Researcher role!
We think you need these skills to ace User Researcher x2 – Contract
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the User Researcher role. Highlight your experience in user research, especially in agile environments, and showcase how your skills align with the charity sector's needs.
Showcase Your Research Skills:In your application, emphasise your ability to conduct both qualitative and quantitative research. Share specific examples of how you've turned research findings into actionable insights that have influenced service design.
Communicate Clearly:Remember, you’ll be working with both technical and non-technical stakeholders. Use clear and straightforward language in your application to demonstrate your communication skills and ability to convey complex ideas simply.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a difference in the charity sector.
How to prepare for a job interview at RedRock Consulting
✨Know Your User Research Inside Out
Make sure you brush up on your user research methodologies. Be ready to discuss your experience with qualitative and quantitative research, usability testing, and how you've turned findings into actionable insights. This role is all about understanding users, so show them you know your stuff!
✨Showcase Your Collaborative Spirit
Since this position involves working closely with Product Managers, Designers, and other teams, highlight your teamwork skills. Prepare examples of how you've successfully collaborated in multidisciplinary teams and how you advocate for user-centred design principles.
✨Prepare for Real-World Scenarios
Think about specific projects where you've engaged with diverse user groups, especially vulnerable or hard-to-reach audiences. Be ready to share how you approached these challenges and what impact your research had on service design.
✨Communicate Clearly and Confidently
Practice explaining complex research findings in a way that both technical and non-technical stakeholders can understand. Clear communication is key, so consider how you can make your insights relatable and actionable during the interview.
