At a Glance
- Tasks: Conduct user research to shape inclusive services for diverse communities.
- Company: Join a well-known charity transforming digital services for real impact.
- Benefits: Hybrid working model, potential for contract extension, and meaningful work.
- Other info: Collaborative team environment with opportunities for professional growth.
- Why this job: Make a genuine difference by improving accessibility and user experience.
- Qualifications: Experience in user research, agile environments, and stakeholder engagement.
The predicted salary is between 30000 - 40000 £ per year.
Contract Type: Interim / Contract
Sector: Charity / Non-Profit
Start Date: 1st June
Duration: 3-Months Initially
Help Shape Services That Make a Genuine Difference
We’re partnering with a well-known charity undergoing an exciting phase of digital and service transformation. They’re looking for two experienced User Researchers to join a collaborative multidisciplinary team, helping ensure services are designed around the real needs of the people who use them. This is an opportunity to apply your research expertise to meaningful, high-impact work that improves accessibility, inclusion, and user experience for diverse communities across the UK.
Working in a hybrid model from the London office, you’ll collaborate closely with Product Managers, Designers, Content Specialists, and Delivery teams to uncover insights that directly influence service design and strategic decision-making.
What You’ll Be Doing
- Planning and delivering end-to-end user research across digital and service environments
- Running qualitative and quantitative research activities including interviews, usability testing, workshops, and surveys
- Engaging with a wide range of users, including vulnerable or hard-to-reach audiences
- Turning research findings into clear, actionable insights and recommendations
- Advocating for user-centred design principles across teams and stakeholders
- Supporting accessibility and inclusive design approaches throughout delivery
- Helping teams continuously iterate and improve services based on evidence and feedback
- Contributing to research repositories, playbooks, and best practice standards
What We’re Looking For
- Proven experience working as a User Researcher within agile environments
- Strong background delivering discovery, alpha, beta, or live phase research
- Experience conducting usability testing and synthesising complex findings
- Ability to communicate insights clearly to both technical and non-technical stakeholders
- Comfortable managing multiple research streams and priorities
- Experience working within public sector, healthcare, charity, or mission-led organisations is highly desirable
- Understanding of accessibility standards and inclusive research practices
- Confident stakeholder engagement and facilitation skills
The Contract
- 2x User Researcher contracts available
- Inside IR35
- Hybrid working – London office attendance required
- Occasional travel may be needed for workshops, research sessions, or stakeholder engagement in London
- Initial contract with strong extension potential
User Researcher: Shape Inclusive UK Services (Contract) employer: RedRock Consulting
Join a leading charity that is dedicated to making a genuine difference in the lives of diverse communities across the UK. With a strong focus on collaboration and user-centred design, this organisation offers a supportive work culture that values inclusivity and employee growth. As part of a multidisciplinary team in a hybrid working environment from the London office, you will have the opportunity to apply your research expertise to impactful projects while enjoying the benefits of flexible working arrangements and a commitment to professional development.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher: Shape Inclusive UK Services (Contract)
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity and non-profit sectors. Let them know you're on the lookout for User Researcher roles. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your best user research projects. Make sure to include examples of how your insights led to real changes in service design. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by doing mock sessions with friends or mentors. Focus on articulating your research process and how you've engaged with diverse user groups. This will boost your confidence and help you nail those tough questions.
✨Tip Number 4
Apply through our website! We’ve got some fantastic User Researcher roles available, and applying directly through us gives you a better chance of being noticed. Plus, we’re all about making meaningful connections, so don’t hesitate to reach out if you have any questions!
We think you need these skills to ace User Researcher: Shape Inclusive UK Services (Contract)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience as a User Researcher. We want to see how your skills align with the needs of the charity sector and the specific role, so don’t hold back on showcasing relevant projects!
Showcase Your Research Skills:In your application, emphasise your experience with both qualitative and quantitative research methods. We’re keen to see examples of how you’ve turned insights into actionable recommendations, especially in agile environments.
Communicate Clearly:When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your insights and experiences are easy to understand for both technical and non-technical audiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to make a difference in the UK.
How to prepare for a job interview at RedRock Consulting
✨Know Your User Research Inside Out
Make sure you brush up on your user research methodologies. Be ready to discuss your experience with qualitative and quantitative research activities, especially how you've engaged with diverse user groups. This will show that you understand the importance of user-centred design.
✨Showcase Your Collaboration Skills
Since this role involves working closely with Product Managers, Designers, and other stakeholders, be prepared to share examples of how you've successfully collaborated in multidisciplinary teams. Highlight any experiences where your insights directly influenced service design or decision-making.
✨Prepare for Accessibility Discussions
Given the focus on accessibility and inclusion, it’s crucial to demonstrate your understanding of these principles. Think of specific instances where you advocated for inclusive design or improved accessibility in your previous roles, and be ready to discuss them.
✨Communicate Clearly and Confidently
You’ll need to convey complex findings to both technical and non-technical stakeholders. Practice summarising your research insights in a clear and concise manner. This will help you stand out as someone who can bridge the gap between different teams and ensure everyone is on the same page.
