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- Tasks: Manage and resolve Identity and Access Management tickets while providing top-notch support.
- Company: Join a dynamic team in a hybrid work environment in Swindon.
- Benefits: Enjoy flexible working, career development opportunities, and a supportive team culture.
- Why this job: Kickstart your career in IT with hands-on experience in a growing field.
- Qualifications: Ideal for those with a service desk or IT support background.
- Other info: Great opportunity for personal growth and skill enhancement.
The predicted salary is between 28800 - 43200 £ per year.
Location: Swindon (Hybrid – 3 days per week onsite, with flexibility to 2 days)
Role Overview
We are looking for an Identity and Access Management (IdaM) Analyst / Support to join a newly formed team supporting core access management services. This role is well suited to someone with a service desk or IT support background who is looking to develop their career within Identity and Access Management.
Reporting to the Internal Support Manager, you will be responsible for supporting the administration of IAM processes, primarily through resolving access-related tickets and providing a high standard of customer support to internal users.
Key Responsibilities
- Log, manage, and resolve Identity and Access Management tickets in line with agreed SLAs
- Support access requests, password resets, and user
IdaM Analyst in Swindon employer: RedRock Consulting
Contact Detail:
RedRock Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IdaM Analyst in Swindon
✨Tip Number 1
Network like a pro! Reach out to folks in the Identity and Access Management field on LinkedIn or at local meetups. We can’t stress enough how valuable personal connections can be in landing that IdaM Analyst role.
✨Tip Number 2
Prepare for those interviews! Brush up on your IAM knowledge and be ready to discuss your experience with service desk or IT support. We recommend practising common interview questions so you can showcase your skills confidently.
✨Tip Number 3
Showcase your problem-solving skills! When discussing your past experiences, highlight specific examples where you resolved access-related issues or improved customer support. We want to see how you can bring that expertise to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see your enthusiasm for joining our newly formed team in Swindon!
We think you need these skills to ace IdaM Analyst in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support or service desk roles. We want to see how your skills align with the IdaM Analyst position, so don’t be shy about showcasing relevant projects or responsibilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about Identity and Access Management and how your background makes you a great fit for our team. Keep it concise but engaging!
Showcase Your Customer Support Skills: Since this role involves providing top-notch support to internal users, make sure to highlight any customer service experience you have. We love candidates who can demonstrate their ability to resolve issues effectively and maintain a positive attitude.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at RedRock Consulting
✨Know Your IAM Basics
Before the interview, brush up on your knowledge of Identity and Access Management principles. Understand key concepts like user provisioning, authentication methods, and access control models. This will show that you're not just familiar with the role but genuinely interested in the field.
✨Showcase Your Customer Support Skills
Since this role involves providing high-quality customer support, be ready to share examples from your past experiences. Think of specific situations where you resolved issues or helped users effectively. Highlight your communication skills and how you handle difficult situations.
✨Familiarise Yourself with Ticketing Systems
If you've worked with ticketing systems before, make sure to mention it! If not, do a bit of research on common tools used in IT support. Being able to discuss how you would log and manage tickets will demonstrate your readiness for the role.
✨Prepare Questions About the Team
Interviews are a two-way street, so prepare thoughtful questions about the team and the company's approach to Identity and Access Management. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
