At a Glance
- Tasks: Lead engagement and performance for tech services across diverse client projects.
- Company: Join a growing tech company focused on delivering excellence in service.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Exciting chance to grow within a collaborative team and take on more responsibility.
- Why this job: Be the heartbeat of project delivery and make a real impact on client success.
- Qualifications: 3+ years in workforce or account management with strong people skills.
The predicted salary is between 30000 - 35000 £ per year.
The Engagement Lead is a key role contributing to the successful delivery of contracted professional services within the technology space to our customers within both the public and private sectors.
We build teams to either deliver a complete outsourced service or to blend with a customer team to enable a joint delivery.
Working closely with the account & delivery teams the role is responsible for supporting the performance, engagement, and operational success of a large, distributed workforce deployed across client projects.
This role requires proactive outreach to our deployed team and clients to maintain a heartbeat of how the delivery is performing, identify and address potential concerns early, ensuring delivery excellence and driving a positive engagement experience for all involved.
This role serves as a key point of contact for workforce-related matters, providing both internal and external stakeholders with regular insights, updates, and performance assurance.
This role requires the successful candidate to possess a mix of people management & stakeholder management within a technology landscape.
This role is an exciting opportunity for someone with a background from any of the following areas: technology, account management, delivery management or operations.
You must thrive on people and stakeholder management.
Red Rock is growing and the successful candidate will have the opportunity to get involved in many aspects of the delivery function as well as take on more responsibility over time.
Experience Required
- Minimum 3 years’ professional experience.
- Proven experience in workforce management, account management, delivery assurance, or similar operational roles.
- Experience in client-facing roles, particularly in the context of operational performance oversight.
- Ability to analyse performance data and translate insights into actionable recommendations.
- Experience of building MI / Reporting for customers.
- Has led or has been involved in the hiring process.
- Familiar with managing risks and resolving incidents with customers.
Desirable Experience
- Previous experience of working across a broad range of business sectors covering both the public and private sectors.
- Working in a role where the primary service was to deliver technology solutions to customers.
- Renumeration
- Base Salary £30K to £35K (based on experience)
Locations
Engagement Lead in Newport, Wales employer: RedRock Consulting
As a leading employer in the public sector, we offer a dynamic work environment where creativity and collaboration thrive. Our commitment to user-centred design ensures that you will have the opportunity to make a meaningful impact on public services while benefiting from professional growth and development. Located in a vibrant area, our inclusive culture fosters innovation and supports your career aspirations, making us an excellent choice for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Lead in Newport, Wales
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Engagement Lead at RedRock Consulting!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like RedRock Consulting or be willing to refer you for that Engagement Lead position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from RedRock Consulting who’s on the lookout for their next Engagement Lead star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Engagement Lead role at RedRock Consulting!
We think you need these skills to ace Engagement Lead in Newport, Wales
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at RedRock Consulting. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at RedRock Consulting
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at RedRock Consulting. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
