At a Glance
- Tasks: Design and improve services in a dynamic, evolving environment.
- Company: Join a forward-thinking team focused on innovative service design.
- Benefits: Hybrid work model with travel opportunities and professional growth.
- Other info: Thriving in a fast-paced, collaborative atmosphere is essential.
- Why this job: Shape impactful services while navigating ambiguity and influencing change.
- Qualifications: Experience in service design and strong stakeholder engagement skills.
The predicted salary is between 50000 - 65000 £ per year.
Location: Hybrid will require travel to Manchester
Clearance: SC Eligible (Active SC would be preferred)
Engagement Type: Inside IR35
Start Date: 29/06/2026
We’re looking for a thoughtful, adaptable, and proactive Service Designer to join a complex and evolving programme environment where ambiguity is part of the challenge — and part of the opportunity. This role is ideal for someone who thrives in environments that are still taking shape, can build trust across difficult stakeholder landscapes, and is motivated by influencing change where traditional delivery structures don’t always exist.
The Opportunity
You’ll play a key role in shaping internally focused services that currently have broad applications but no clearly defined end-user landscape yet. This means working across multiple teams, uncovering needs as you go, and helping create clarity where there currently isn’t much. You’ll be joining an environment that doesn’t always follow standard delivery frameworks or predictable processes. While many Service Designers are familiar with structured GDS delivery phases, this role requires someone comfortable operating with less rigidity, greater autonomy, and evolving priorities.
What You’ll Be Doing
- Designing and improving services within a complex internal landscape
- Navigating ambiguity and working effectively with stakeholders who may be cautious, difficult to access, or operating in sensitive environments
- Building strong relationships with teams who may not yet be engaged or fully bought into service design approaches
- Identifying opportunities, aligning perspectives, and helping teams move toward shared outcomes
- Bringing structure and momentum to non-standard delivery environments
- Collaborating across multidisciplinary teams to shape practical and user-informed solutions
- Helping define and evolve service direction where requirements are still emerging
What We’re Looking For
- Comfortable working in ambiguity and able to create clarity in evolving environments
- Confident engaging with complex or sometimes secretive stakeholder groups
- Naturally proactive and relationship-driven
- Experienced in influencing teams that may initially be resistant to change
- Adaptable in delivery environments that are less process-driven or methodical
- Skilled at balancing strategic thinking with practical delivery
- Calm, resilient, and collaborative in fast-moving settings
Service Designer in Manchester employer: RedRock Consulting
Join a dynamic and innovative team as a Service Designer, where you'll thrive in a hybrid work environment that encourages adaptability and proactive engagement. Our culture fosters collaboration across multidisciplinary teams, offering you the chance to influence meaningful change while navigating complex stakeholder landscapes. With a focus on employee growth and development, we provide unique opportunities to shape services in an evolving programme, making this an excellent place for those seeking rewarding and impactful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for informal chats. Sometimes, a casual conversation can lead to job opportunities. Be ready to discuss your experience and how you can add value.
✨Tip Number 3
Showcase your adaptability. In interviews, share examples of how you've thrived in ambiguous situations. This will resonate with employers looking for someone who can navigate complexity.
✨Tip Number 4
Apply through our website! We love seeing candidates who are proactive about their applications. It shows you're genuinely interested in joining our team.
We think you need these skills to ace Service Designer in Manchester
Some tips for your application 🫡
Show Your Adaptability:In your application, highlight how you've thrived in ambiguous environments before. We want to see examples of how you've navigated uncertainty and brought clarity to complex situations.
Engage with Stakeholders:Make sure to mention your experience working with difficult or secretive stakeholders. We love seeing how you've built trust and relationships in challenging settings, so share those stories!
Emphasise Proactivity:We’re looking for someone who takes the initiative. In your written application, showcase instances where you’ve influenced change or driven projects forward, especially in non-standard delivery environments.
Tailor Your Application:Don’t forget to tailor your application to our specific needs! Use the job description as a guide to align your skills and experiences with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at RedRock Consulting
✨Embrace Ambiguity
Since the role involves navigating complex and evolving environments, show that you're comfortable with uncertainty. Prepare examples from your past experiences where you've thrived in ambiguous situations, demonstrating how you brought clarity and direction.
✨Build Trust with Stakeholders
Highlight your relationship-building skills during the interview. Think of specific instances where you've successfully engaged with difficult or cautious stakeholders. This will showcase your ability to influence change and foster collaboration.
✨Showcase Your Proactivity
Be ready to discuss how you've taken initiative in previous roles. Share stories about how you identified opportunities for improvement and acted on them, especially in environments that lacked structure or clear processes.
✨Balance Strategy with Practicality
Prepare to talk about how you blend strategic thinking with hands-on delivery. Provide examples of projects where you had to adapt your approach based on evolving requirements, illustrating your ability to remain calm and resilient under pressure.
