At a Glance
- Tasks: Conduct user research to shape impactful services for diverse communities.
- Company: Join a well-known charity transforming digital services for good.
- Benefits: Hybrid working model, potential for contract extension, and meaningful work.
- Other info: Collaborative team environment with opportunities for professional growth.
- Why this job: Make a real difference by improving accessibility and user experience.
- Qualifications: Experience in user research, agile environments, and stakeholder engagement.
The predicted salary is between 40000 - 50000 £ per year.
Contract Type: Interim / Contract
Sector: Charity / Non-Profit
Start Date: 1st June
Duration: 3-Months Initially
Help Shape Services That Make a Genuine Difference
We’re partnering with a well-known charity undergoing an exciting phase of digital and service transformation. They’re looking for two experienced User Researchers to join a collaborative multidisciplinary team, helping ensure services are designed around the real needs of the people who use them. This is an opportunity to apply your research expertise to meaningful, high-impact work that improves accessibility, inclusion, and user experience for diverse communities across the UK.
Working in a hybrid model from the London office, you’ll collaborate closely with Product Managers, Designers, Content Specialists, and Delivery teams to uncover insights that directly influence service design and strategic decision-making.
What You’ll Be Doing
- Planning and delivering end-to-end user research across digital and service environments
- Running qualitative and quantitative research activities including interviews, usability testing, workshops, and surveys
- Engaging with a wide range of users, including vulnerable or hard-to-reach audiences
- Turning research findings into clear, actionable insights and recommendations
- Advocating for user-centred design principles across teams and stakeholders
- Supporting accessibility and inclusive design approaches throughout delivery
- Helping teams continuously iterate and improve services based on evidence and feedback
- Contributing to research repositories, playbooks, and best practice standards
What We’re Looking For
- Proven experience working as a User Researcher within agile environments
- Strong background delivering discovery, alpha, beta, or live phase research
- Experience conducting usability testing and synthesising complex findings
- Ability to communicate insights clearly to both technical and non-technical stakeholders
- Comfortable managing multiple research streams and priorities
- Experience working within public sector, healthcare, charity, or mission-led organisations is highly desirable
- Understanding of accessibility standards and inclusive research practices
- Confident stakeholder engagement and facilitation skills
The Contract
- 2x User Researcher contracts available
- Inside IR35
- Hybrid working – London office attendance required
- Occasional travel may be needed for workshops, research sessions, or stakeholder engagement in London
- Initial contract with strong extension potential
User Researcher x2 – Contract in London employer: RedRock Consulting
Join a leading charity that is committed to making a genuine difference in the lives of diverse communities across the UK. With a collaborative work culture and a focus on user-centred design, this organisation offers meaningful opportunities for professional growth while working on impactful digital transformation projects. Enjoy the flexibility of hybrid working from the London office, where your research expertise will directly influence service design and enhance accessibility and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher x2 – Contract in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity and non-profit sectors. Let them know you're on the lookout for User Researcher roles. You never know who might have the inside scoop on opportunities or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best user research projects. Include case studies that demonstrate how your insights led to real changes. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to user research. Think about how you can articulate your experience with qualitative and quantitative methods, especially in agile environments. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that User Researcher role!
We think you need these skills to ace User Researcher x2 – Contract in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the User Researcher role. Highlight your experience in user research, especially in agile environments, and how it aligns with the charity sector. We want to see how your skills can make a genuine difference!
Showcase Your Research Skills:In your application, don’t just list your skills—show us how you’ve applied them! Share specific examples of your qualitative and quantitative research activities, like usability testing or workshops, and the impact they had on service design. We love seeing real-world applications!
Communicate Clearly:Remember, you’ll be working with both technical and non-technical stakeholders. Use clear and concise language in your application to demonstrate your ability to communicate insights effectively. This will show us that you can bridge the gap between different teams!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team and making a positive impact in the charity sector!
How to prepare for a job interview at RedRock Consulting
✨Know Your User Research Inside Out
Make sure you brush up on your user research methodologies. Be ready to discuss your experience with qualitative and quantitative research, usability testing, and how you've turned findings into actionable insights. This role is all about understanding users, so show them you know your stuff!
✨Showcase Your Collaboration Skills
Since you'll be working closely with Product Managers, Designers, and other teams, it's crucial to highlight your teamwork experience. Prepare examples of how you've successfully collaborated in multidisciplinary teams and how you’ve advocated for user-centred design principles.
✨Prepare for Real-World Scenarios
Expect to be asked about specific projects where you've engaged with diverse user groups, especially vulnerable or hard-to-reach audiences. Think of a few compelling stories that demonstrate your ability to adapt your research approach based on user needs and feedback.
✨Understand Accessibility Standards
Familiarise yourself with accessibility standards and inclusive research practices. Be prepared to discuss how you've incorporated these principles into your work. This charity values accessibility, so showing your commitment to inclusive design will definitely set you apart.
