At a Glance
- Tasks: Conduct user research to shape inclusive services for diverse communities.
- Company: Join a well-known charity transforming digital services for real impact.
- Benefits: Hybrid working model, potential for contract extension, and meaningful work.
- Other info: Collaborative team environment with opportunities for professional growth.
- Why this job: Make a genuine difference by improving accessibility and user experience.
- Qualifications: Experience in user research, agile environments, and stakeholder engagement.
The predicted salary is between 40000 - 50000 £ per year.
Contract Type: Interim / Contract
Sector: Charity / Non-Profit
Start Date: 1st June
Duration: 3-Months Initially
Help Shape Services That Make a Genuine Difference
We’re partnering with a well-known charity undergoing an exciting phase of digital and service transformation. They’re looking for two experienced User Researchers to join a collaborative multidisciplinary team, helping ensure services are designed around the real needs of the people who use them. This is an opportunity to apply your research expertise to meaningful, high-impact work that improves accessibility, inclusion, and user experience for diverse communities across the UK.
Working in a hybrid model from the London office, you’ll collaborate closely with Product Managers, Designers, Content Specialists, and Delivery teams to uncover insights that directly influence service design and strategic decision-making.
What You’ll Be Doing
- Planning and delivering end-to-end user research across digital and service environments
- Running qualitative and quantitative research activities including interviews, usability testing, workshops, and surveys
- Engaging with a wide range of users, including vulnerable or hard-to-reach audiences
- Turning research findings into clear, actionable insights and recommendations
- Advocating for user-centred design principles across teams and stakeholders
- Supporting accessibility and inclusive design approaches throughout delivery
- Helping teams continuously iterate and improve services based on evidence and feedback
- Contributing to research repositories, playbooks, and best practice standards
What We’re Looking For
- Proven experience working as a User Researcher within agile environments
- Strong background delivering discovery, alpha, beta, or live phase research
- Experience conducting usability testing and synthesising complex findings
- Ability to communicate insights clearly to both technical and non-technical stakeholders
- Comfortable managing multiple research streams and priorities
- Experience working within public sector, healthcare, charity, or mission-led organisations is highly desirable
- Understanding of accessibility standards and inclusive research practices
- Confident stakeholder engagement and facilitation skills
The Contract
- 2x User Researcher contracts available
- Inside IR35
- Hybrid working – London office attendance required
- Occasional travel may be needed for workshops, research sessions, or stakeholder engagement in London
- Initial contract with strong extension potential
User Researcher: Shape Inclusive UK Services (Contract) in London employer: RedRock Consulting
Join a leading charity that is committed to making a genuine difference in the lives of diverse communities across the UK. With a collaborative work culture and a focus on user-centred design, this role offers you the chance to apply your research expertise in a meaningful way while enjoying the benefits of hybrid working from our London office. You'll have ample opportunities for professional growth and development, all while contributing to impactful projects that enhance accessibility and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher: Shape Inclusive UK Services (Contract) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity and non-profit sectors. Let them know you're on the lookout for User Researcher roles. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your user research projects, especially those that focus on accessibility and inclusion. Make sure to include case studies that demonstrate how your insights led to real changes in service design.
✨Tip Number 3
Prepare for interviews by brushing up on your storytelling skills. Be ready to share specific examples of how you've engaged with diverse user groups and turned findings into actionable insights. This will show your potential employer that you can make a genuine difference.
✨Tip Number 4
Apply through our website! We’ve got some fantastic User Researcher roles available, and applying directly through us gives you a better chance of standing out. Plus, we’re all about making the application process as smooth as possible for you.
We think you need these skills to ace User Researcher: Shape Inclusive UK Services (Contract) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience as a User Researcher. We want to see how your skills align with the needs of the charity sector and the specific role, so don’t hold back on showcasing relevant projects!
Showcase Your Research Skills:In your application, emphasise your experience with both qualitative and quantitative research methods. We’re keen to see examples of how you’ve turned insights into actionable recommendations, especially in agile environments.
Communicate Clearly:When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your insights and experiences are easy to understand for both technical and non-technical audiences.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to make a difference in the UK!
How to prepare for a job interview at RedRock Consulting
✨Know Your User Research Inside Out
Make sure you brush up on your user research methodologies, especially those relevant to the charity sector. Be ready to discuss your experience with qualitative and quantitative research activities, as well as how you've engaged with diverse user groups in the past.
✨Showcase Your Collaboration Skills
This role involves working closely with various teams, so highlight your experience in multidisciplinary environments. Prepare examples of how you've successfully collaborated with Product Managers, Designers, and other stakeholders to turn research insights into actionable recommendations.
✨Prepare for Real-World Scenarios
Expect to be asked about specific projects where you've conducted usability testing or synthesised complex findings. Think of a few key examples that demonstrate your ability to advocate for user-centred design principles and improve services based on evidence.
✨Understand Accessibility and Inclusion
Since this role focuses on improving accessibility and inclusion, be prepared to discuss your understanding of accessibility standards and inclusive research practices. Share any relevant experiences where you've supported these approaches in your previous work.
