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- Tasks: Lead service delivery and ensure compliance with ITIL best practices.
- Company: Join a long-standing programme with a UK Government end customer.
- Benefits: Hybrid work model, competitive pay, and the chance to make a difference.
- Why this job: Be the key contact for service matters and drive improvements in a dynamic environment.
- Qualifications: Proven experience in service management and active SC Clearance required.
- Other info: Opportunity to work within a highly regulated sector with excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
We are currently seeking an experienced and well-established Service Manager to join a long-standing programme with our GOV end customer.
- Must have live and active SC Clearance
- Must be able to travel to Corsham 3 days per week
- Ideally having worked in a UK GOV setting previously
- Own and manage end-to-end service delivery in line with ITIL best practices
- Act as the primary point of contact for service-related matters with internal stakeholders, suppliers, and customers
- Ensure services meet SLAs, KPIs, and contractual obligations
- Manage incident, problem, change, and service improvement processes
- Oversee service transition and operational readiness for new or changed services
- Support services operating on cloud-based infrastructure (IaaS, PaaS, SaaS)
- Ensure compliance with UK Government security, assurance, and governance standards
- Produce regular service reports and lead service review meetings
- Proven experience in a Service Manager or Service Delivery Manager role
- Strong knowledge of ITIL frameworks and service management processes
- Experience supporting services hosted in cloud environments
- Experience working within UK Government, public sector, or highly regulated organisations
- Excellent stakeholder management and communication skills
- Strong problem-solving and decision-making capabilities
All candidates must be based in the UK and must have live and active SC Clearance.
Service Manager in Corsham employer: RedRock Consulting
Contact Detail:
RedRock Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Corsham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience in UK Government settings. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL best practices and service management processes. We recommend creating a list of examples from your past experiences that showcase your problem-solving skills and stakeholder management abilities.
✨Tip Number 3
Don’t forget to highlight your SC Clearance during conversations with potential employers. It’s a big deal in the GOV sector, so make sure they know you’re ready to hit the ground running!
✨Tip Number 4
Apply through our website for the best chance at landing that Service Manager role. We’ve got all the latest opportunities listed, and it’s a great way to show your interest directly to us!
We think you need these skills to ace Service Manager in Corsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience with ITIL frameworks and any previous work in UK Government settings. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your active SC Clearance and your experience managing service delivery. Let us know why you’re excited about joining our team!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your problem-solving and decision-making skills. We love seeing quantifiable results, so if you improved SLAs or KPIs, shout about it!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at RedRock Consulting
✨Know Your ITIL Inside Out
As a Service Manager, you'll need to demonstrate a solid understanding of ITIL best practices. Brush up on the key principles and processes, and be ready to discuss how you've applied them in previous roles. This will show that you’re not just familiar with the framework but can also implement it effectively.
✨Showcase Your Stakeholder Management Skills
Since you'll be acting as the primary point of contact for service-related matters, it's crucial to highlight your experience in managing stakeholders. Prepare examples of how you've successfully communicated with internal teams, suppliers, and customers, especially in a UK Government context.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making capabilities. Think of specific scenarios where you've managed incidents or service improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Understand Compliance and Security Standards
With the role requiring compliance with UK Government security standards, make sure you’re familiar with these regulations. Be prepared to discuss how you've ensured compliance in past roles, particularly in highly regulated environments, and how you would approach this in the new position.
