Application Support Specialist (London Area)

Application Support Specialist

Location: Hybrid Working – Ideally on-site in East London 1-4 days per week

Duration: 6-Months Initially

IR35 Status: Inside IR35

We are seeking a highly skilled Application Support Specialist to support users across the business to ensure the highest levels of service are maintained with issues and change requests dealt with promptly and in a professional manner.

Candidates Must Have Skill Set:

• Provide 2nd Line Application Support and act as point of integration with 3rd party vendors for level 3 support
• Maintenance of master data, configuration and data integration of Opera, Simphony, Planet Payments and other business systems
• Oracle PMS (Property Management System)

Other Key Skills:

• Support in the commutation to, and training of, users on upgrades, changes and new developments on the business system
• Support the Service Delivery Manager in managing the 3rd party queues and ensuring service levels are met
• Manage call escalations internally and through 3rd party partners to ensure a satisfactory resolution to issues
• Responsible for user access and role admin as required

All candidates must be based in the UK.