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- Tasks: Provide 2nd line application support and manage user issues professionally.
- Company: Join a dynamic team in the heart of East London, focused on delivering top-notch service.
- Benefits: Enjoy hybrid working options and gain valuable experience in a supportive environment.
- Why this job: Be part of a collaborative culture that values your input and fosters professional growth.
- Qualifications: Must have experience in application support and be based in the UK.
- Other info: This is a 6-month contract with potential for extension.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid Working - Ideally on-site in East London 1-4 days per week
Duration: 6-Months Initially
IR35 Status: Inside IR35
We are seeking a highly skilled Application Support Specialist to support users across the business to ensure the highest levels of service are maintained with issues and change requests dealt with promptly and in a professional manner.
Candidates Must Have Skill Set:
- Provide 2nd Line Application Support and act as point of integration with 3rd party vendors for level 3 support
- Maintenance of master data, configuration and data integration of Opera, Simphony, Planet Payments and other business systems
- Oracle PMS (Property Management System)
Other Key Skills:
- Support in the communication to, and training of, users on upgrades, changes and new developments on the business system
- Support the Service Delivery Manager in managing the 3rd party queues and ensuring service levels are met
- Manage call escalations internally and through 3rd party partners to ensure a satisfactory resolution to issues
- Responsible for user access and role admin as required
All candidates must be based in the UK.
Application Support Specialist (City of London) employer: RedRock Consulting
Contact Detail:
RedRock Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist (City of London)
✨Tip Number 1
Familiarise yourself with the specific applications mentioned in the job description, such as Opera and Simphony. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Application Support Specialists in similar roles. Engaging with professionals in the field can provide you with valuable insights into the day-to-day responsibilities and challenges, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your experience with 2nd line support and how you've effectively managed escalations in the past. Be ready to share specific examples that highlight your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Showcase your communication skills by practising how you would explain technical concepts to non-technical users. This is crucial for the role, as you'll be training users on system upgrades and changes, so being able to convey information clearly is key.
We think you need these skills to ace Application Support Specialist (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly with 2nd line support and integration with third-party vendors. Use specific examples that demonstrate your skills in managing user access and handling escalations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background aligns with the requirements listed in the job description. Mention your experience with systems like Opera, Simphony, and Oracle PMS to show you understand the tools involved.
Showcase Communication Skills: Since the role involves training users and managing service delivery, emphasise your communication skills. Provide examples of how you've successfully trained others or resolved issues through effective communication in past roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Look for any spelling or grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at RedRock Consulting
✨Know Your Systems
Familiarise yourself with the specific applications mentioned in the job description, such as Opera, Simphony, and Oracle PMS. Being able to discuss your experience with these systems will demonstrate your suitability for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in previous roles. Highlight your ability to manage escalations and work with third-party vendors, as this is crucial for the Application Support Specialist position.
✨Emphasise Communication Skills
Since you'll be training users and communicating changes, it's important to convey your strong communication skills. Be ready to discuss how you've effectively trained others or communicated complex information in a clear manner.
✨Understand Service Level Agreements (SLAs)
Research what SLAs are relevant to application support and be prepared to discuss how you have ensured compliance with them in past roles. This shows that you understand the importance of maintaining service levels in a business environment.
