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- Tasks: Diagnose and resolve mechanical and electrical faults while installing and maintaining packaging machinery.
- Company: Join Redpack Packaging Machinery, a leader in innovative engineering solutions.
- Benefits: Enjoy a competitive salary, generous holiday, and perks like free fruit and team events.
- Why this job: Make a real impact by providing essential support to customers across the UK and beyond.
- Qualifications: Strong mechanical and electrical skills with a valid UK driving licence required.
- Other info: Flexible working hours and opportunities for travel make every day unique.
The predicted salary is between 37050 - 39000 £ per year.
Redpack Packaging Machinery are looking for a Service Engineer/ Mechanical & Electrical Engineer to join their team on a full-time, permanent basis in Norwich, Norfolk, offering a varied and hands-on role supporting customers with installation, maintenance and fault finding of machinery, both within the UK and occasionally overseas.
Company benefits include:
- Competitive Salary: £37,050 - £39,000 per annum OTE £60,000
- Overtime: Paid at 1.5x after standard hours and double time on Sundays
- Holiday: 25 days annual leave per annum, plus bank holidays
- Pension: Contributory pension scheme (5% employee / 4% employer)
- Additional: Daily vending allowance, free fresh fruit every Tuesday and Thursday, and regular staff events and team-building activities
- Company van, fuel and credit cards, laptop, and company phone
About the role:
As a Service Engineer/ Mechanical & Electrical Engineer, you will diagnose and resolve mechanical, electrical, and control system faults, as well as install and commission machinery at customer sites. You will carry out planned preventative maintenance (PPM) and reactive service visits, while providing on-site and remote technical support and training. You will complete service reports accurately, collaborate with internal teams, and ensure all work meets health and safety standards. The role is based on a 37-hour week and includes an on-call rota, flexible working hours, no day the same, travel, mainly within the UK with some international travel.
Main duties and responsibilities:
- Diagnose and resolve mechanical, electrical, and control system faults
- Install and commission machinery at customer sites, ensuring successful handover
- Carry out planned preventative maintenance (PPM) and reactive service visits
- Provide on-site and remote technical support and customer training
- Complete service reports accurately and keep documentation up to date
- Collaborate with internal teams, identify issues, and communicate effectively with relevant personnel
- Uphold health and safety standards, participate in on-call rota and travel, and carry out additional duties as required
About you:
As a Service Engineer/ Mechanical & Electrical Engineer, you will have strong mechanical and electrical fault-finding skills, along with the ability to diagnose and resolve issues efficiently. You will be comfortable working both independently and in customer-facing environments, providing a high level of service and technical support. You will be flexible in your approach to working hours and travel, with the ability to communicate effectively, identify issues, and collaborate with internal teams. A proactive attitude, attention to detail, and commitment to quality will be essential in delivering successful outcomes. Candidates must also hold a valid UK driving licence.
About Redpack Packaging Machinery:
Redpack Packaging Machinery design, manufacture and supply machinery solutions, supporting customers through installation, maintenance, and ongoing service. With a strong focus on quality, innovation, and customer support, they provide reliable engineering solutions across a range of industries.
Candidates must be authorised to work in the UK. If you're ready to move forward in your career as our Service Engineer/ Mechanical & Electrical Engineer please apply by submitting an up-to-date CV. We look forward to hearing from you.
No recruitment agencies, please.
If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Service Engineer in Norwich employer: Redpack Packaging Machinery
Contact Detail:
Redpack Packaging Machinery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Norwich
✨Tip Number 1
Get to know the company inside out! Research Redpack Packaging Machinery, their values, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions and scenarios related to service engineering. Think about how you'd tackle mechanical and electrical faults, and be ready to share your thought process.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work at Redpack. Plus, it shows you're genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen directly by the hiring team. Plus, it shows you’re keen on joining the Redpack family!
We think you need these skills to ace Service Engineer in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your mechanical and electrical fault-finding skills, and any relevant experience you have with installation and maintenance of machinery. We want to see how your background fits with what we do!
Show Off Your Soft Skills: Don’t forget to showcase your communication and collaboration skills in your application. As a Service Engineer, you'll be working closely with customers and internal teams, so let us know how you excel in these areas!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforwardness!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Redpack Packaging Machinery
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical fault-finding skills. Be ready to discuss specific examples of how you've diagnosed and resolved issues in the past. This will show that you have the hands-on experience needed for the role.
✨Show Your Flexibility
Since the job involves travel and varied working hours, be prepared to talk about your flexibility. Share any previous experiences where you adapted to changing schedules or worked in different environments, especially if it involved customer-facing roles.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to provide training or support to customers. Think of a time when you successfully communicated a complex idea and be ready to share that story.
✨Emphasise Teamwork
Collaboration with internal teams is crucial. Prepare examples of how you've worked with others to solve problems or improve processes. Highlight your ability to identify issues and communicate effectively with colleagues to ensure successful outcomes.