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- Tasks: Diagnose and resolve mechanical and electrical faults while installing and maintaining machinery.
- Company: Join Redpack Packaging Machinery, a leader in innovative engineering solutions.
- Benefits: Earn a competitive salary, enjoy 25 days holiday, and receive a contributory pension.
- Why this job: Experience hands-on work with diverse challenges and opportunities for travel.
- Qualifications: Strong fault-finding skills and a valid UK driving licence required.
- Other info: Flexible working hours and a dynamic team environment await you.
The predicted salary is between 37050 - 39000 £ per year.
Redpack Packaging Machinery are looking for a Service Engineer/ Mechanical & Electrical Engineer to join their team on a full-time, permanent basis in Norwich, Norfolk, offering a varied and hands-on role supporting customers with installation, maintenance and fault finding of machinery, both within the UK and occasionally overseas.
Company benefits include:
- Competitive Salary: £37,050 - £39,000 per annum OTE £60,000
- Overtime: after standard hours and double time on Sundays
- Holiday: 25 days annual leave per annum, plus bank holidays
- Pension: Contributory pension scheme (5% employee / 4% employer)
- Additional: Daily vending allowance, free fresh fruit every Tuesday and Thursday, and regular staff events and team-building activities.
- Company van, fuel and credit cards, laptop, and company phone.
About the role:
As a Service Engineer/ Mechanical & Electrical Engineer, you will diagnose and resolve mechanical, electrical, and control system faults, as well as install and commission machinery at customer sites. You will carry out planned preventative maintenance (PPM) and reactive service visits, while providing on-site and remote technical support and training. You will complete service reports accurately, collaborate with internal teams, and ensure all work meets health and safety standards. The role is based on a 37-hour week and includes an on-call rota, flexible working hours, no day the same, travel, mainly within the UK with some international travel.
Main duties and responsibilities:
- Diagnose and resolve mechanical, electrical, and control system faults
- Install and commission machinery at customer sites, ensuring successful handover
- Carry out planned preventative maintenance (PPM) and reactive service visits
- Provide on-site and remote technical support and customer training
- Complete service reports accurately and keep documentation up to date
- Collaborate with internal teams, identify issues, and communicate effectively with relevant personnel
- Uphold health and safety standards, participate in on-call rota and travel, and carry out additional duties as required
About you:
As a Service Engineer/ Mechanical & Electrical Engineer, you will have strong mechanical and electrical fault-finding skills, along with the ability to diagnose and resolve issues efficiently. You will be comfortable working both independently and in customer-facing environments, providing a high level of service and technical support. You will be flexible in your approach to working hours and travel, with the ability to communicate effectively, identify issues, and collaborate with internal teams. A proactive attitude, attention to detail, and commitment to quality will be essential in delivering successful outcomes. Candidates must also hold a valid UK driving licence.
About Redpack Packaging Machinery:
Redpack Packaging Machinery design, manufacture and supply machinery solutions, supporting customers through installation, maintenance, and ongoing service. With a strong focus on quality, innovation, and customer support, they provide reliable engineering solutions across a range of industries.
Candidates must be authorised to work in the UK. If you're ready to move forward in your career as our Service Engineer/ Mechanical & Electrical Engineer please apply by submitting an up-to-date CV. We look forward to hearing from you.
No recruitment agencies, please.
Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Locations
Service Engineer in King's Lynn, Norfolk employer: Redpack Packaging Machinery
Contact Detail:
Redpack Packaging Machinery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in King's Lynn, Norfolk
✨Tip Number 1
Get to know the company inside out! Research Redpack Packaging Machinery, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to mechanical and electrical engineering. Think about specific examples from your past experiences that showcase your skills in fault-finding and customer support.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Engineer in King's Lynn, Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your mechanical and electrical fault-finding skills, and any relevant experience you have with installation and maintenance of machinery. We want to see how your background fits with what we're looking for!
Showcase Your Skills: In your application, don’t just list your skills—show us how you've used them! Provide examples of how you've diagnosed and resolved issues in the past. This will help us understand your problem-solving abilities and how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at Redpack Packaging Machinery!
How to prepare for a job interview at Redpack Packaging Machinery
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical fault-finding skills. Be ready to discuss specific examples of how you've diagnosed and resolved issues in the past. This will show that you have the hands-on experience needed for the role.
✨Show Your Customer Service Skills
As a Service Engineer, you'll be working directly with customers. Prepare to share instances where you've provided excellent technical support or training. Highlight your ability to communicate effectively and maintain a high level of service.
✨Be Ready for Practical Questions
Expect some scenario-based questions during the interview. Think about how you would handle installation, maintenance, or fault-finding situations. Practising these scenarios can help you articulate your thought process clearly.
✨Flexibility is Key
Since the role involves travel and an on-call rota, be prepared to discuss your flexibility regarding working hours and locations. Show that you're adaptable and willing to go the extra mile to meet customer needs.