At a Glance
- Tasks: Manage sales orders, create part records, and coordinate deliveries with customers.
- Company: Independent employer known for excellent benefits and flexible working conditions.
- Benefits: Flexible working options, including hybrid/remote, and great employee perks.
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Join a supportive team and make a difference in customer service.
- Qualifications: Previous experience in a manufacturing environment is preferred.
The predicted salary is between 25000 - 32000 £ per year.
Our client is a long standing, independent employer offering excellent benefits and flexible working conditions. We are currently seeking a Customer Services Office Administrator to join the Customer Service Team. Ideal candidates will have some previous experience within a manufacturing environment. This is a full-time role offering flexible working including hybrid/remote options.
Duties and Responsibilities will include:
- Sales
- To create Sales Orders, ensuring customer details are correct in line with PO requirements
- To create part records for new part requirements, including necessary BOMs
- To acknowledge Sales Orders within a timely manner
- To create Works Orders for manufactured parts
- To respond to customer requests promptly
- Deliveries
- To liaise internally, and with customers to arrange delivery of Sales Orders
- To arrange necessary transportation, identifying where there may be special customer requirements
- To generate dispatch notes
Customer Services Administrator employer: Rednal Recruitment
Our client is an exceptional employer that prioritises employee well-being through flexible working arrangements and a supportive work culture. With a focus on professional growth, employees are encouraged to develop their skills within a collaborative environment, making it an ideal place for those seeking meaningful and rewarding careers in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing sector and let them know you're on the hunt for a Customer Services Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your skills! When you get the chance to meet potential employers, highlight your previous experience in a manufacturing environment. Be ready to discuss how you've handled sales orders and customer requests in the past.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the Customer Services Administrator position. Plus, it shows you're serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Services Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially if you've worked in a manufacturing environment before. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Services Administrator role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us see your qualifications quickly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other great opportunities we have available!
How to prepare for a job interview at Rednal Recruitment
✨Know Your Stuff
Make sure you understand the basics of sales orders and manufacturing processes. Brush up on how to create part records and works orders, as these are key responsibilities in the role. Familiarity with customer service best practices will also give you an edge.
✨Show Your Flexibility
Since the role offers flexible working conditions, be prepared to discuss how you can adapt to different working environments. Share examples from your past experiences where you've successfully managed remote or hybrid work situations.
✨Communicate Clearly
Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely. You might be asked about how you would handle customer requests or liaise with internal teams, so think of specific scenarios to demonstrate your skills.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s customer service approach and how they handle special customer requirements. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
