At a Glance
- Tasks: Coordinate customer enquiries and manage repair bookings across multiple channels.
- Company: Join a dynamic team in Cardiff focused on customer service excellence.
- Benefits: Competitive salary, full training provided, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for personal growth and development.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Organised, computer-literate, and customer-focused individuals are encouraged to apply.
The predicted salary is between 27000 - 33000 £ per year.
We are looking for a highly organised, computer-literate and customer-focused Service & Repairs Coordinator to join our client's office-based team.
This is a varied coordination role managing multi-channel customer enquiries across phone, email, CRM, and supplier portals. You will be a key contact for customers, trade accounts, suppliers, and service engineers, helping to ensure enquiries, bookings and follow-up actions are handled accurately and professionally.
The role will mainly involve:
- Taking customer calls
- Booking repairs
- Updating CRM records
- Processing payments
- Managing emails
- Liaising with suppliers
- Coordinating work for our service engineers
You will also support wider appliance-related enquiries, including showroom, spares, and small appliance repair enquiries. At peak times, the workload can be fast paced, so the right person will be calm, organised, logical and able to manage multiple tasks while following processes accurately.
Previous appliance, repair, or spare parts experience is not essential, as full training will be provided. What matters most is that you are confident with systems, highly organised, methodical, and able to take ownership of work from start to finish.
Duties:
- Manage multi-channel customer enquiries across phone, email, CRM, and supplier portals, including repair bookings, service requests, appliance support, and general appliance-related queries.
- Book and manage repair jobs from initial enquiry through to completion.
- Log customer details, product information, fault descriptions, payment status, and next actions accurately in the CRM system.
- Manage repair and service email inboxes, ensuring enquiries are actioned and followed up promptly.
- Take and process customer payments accurately.
- Liaise with suppliers regarding repairs, parts, warranty support, pricing, availability, and updates.
- Use supplier portals to book repairs, upload information, check progress and manage repair administration.
Service and Repairs Coordinator employer: Redmore Recruitment
Join our vibrant team on a stunning private Caribbean island, where we prioritise employee well-being and professional growth. As a Yoga and Fitness Coach, you'll enjoy a supportive work culture that fosters creativity and collaboration, alongside competitive benefits and opportunities for personal development in a breathtaking setting. Experience the unique advantage of working in paradise while making a meaningful impact on our guests' wellness journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Repairs Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Redmore Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Redmore Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service and Repairs Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Redmore Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Redmore Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Redmore Recruitment!
How to prepare for a job interview at Redmore Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
