IT Support Technician Salary: £28k Circa Job Type: Full-time, Permanent Location: Newport, South Wales Our client is an established IT services provider specialising in comprehensive IT support, consultancy, and remote monitoring for businesses across South Wales . They are seeking a proactive and customer-focused IT Support Technician to join their growing technical team. This is an excellent opportunity for an IT professional with experience supporting Microsoft 365, Windows environments and networking technologies who enjoys solving problems and delivering outstanding customer service. You will work across a variety of client environments, providing both remote and on-site support whilst helping to maintain secure, reliable, and modern IT systems. Key Responsibilities Provide first and second-line technical support via phone, email, remote access, and on-site visits. Troubleshoot hardware, software, Microsoft 365, and networking issues. Deploy and support PCs, laptops, mobile devices, printers, and peripherals. Administer user accounts, permissions, and licences across Microsoft 365, Entra ID, Active Directory and Intune. Support Windows 11 devices, endpoint compliance, and application deployments. Diagnose issues relating to TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and firewalls. Monitor backups, alerts, system performance, and security events. Maintain accurate documentation, asset records, and support notes. Deliver excellent customer service and communicate effectively with non-technical users. Essential Requirements Previous experience in an IT Support or Service Desk role. Strong knowledge of Windows 11 and Microsoft 365.
IT Support Technician in Newport employer: Redmore Recruitment
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