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For Companies At a Glance
- Tasks: Manage maintenance operations and lead a team to deliver exceptional customer service.
- Company: Join a growing and ambitious facilities management company in Richmond.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for travel and client site visits.
- Why this job: Make a real impact in a hands-on role with genuine responsibility.
- Qualifications: Experience in facilities management and strong leadership skills required.
The predicted salary is between 50000 - 50000 £ per year.
Salary: Circa £50,000
Location: Richmond, London (Predominantly Office Based with Regular Client Site Visits)
Job Type: Full-Time | Permanent
Hours: Monday - Friday 8.30am - 5pm
About the Role
Due to continued organic growth, our client is looking for an experienced and motivated Facilities Operations Manager to join their expanding team based in Richmond. This is a varied and hands-on role combining operational management, client relationship management, technical support, and team leadership. The successful candidate will work closely with senior leadership to oversee day-to-day maintenance operations, manage engineers, support staff, and ensure outstanding service delivery across a diverse client portfolio.
Customer service is at the heart of everything they do. We are looking for someone who takes a customer-first approach, understands client priorities, and is committed to delivering high-quality maintenance and small works solutions efficiently and professionally. The role is predominantly office based, with regular visits to client sites as required.
Key Responsibilities
- Manage day-to-day maintenance and small works operations
- Lead and support a team of field-based engineers and helpdesk/support staff
- Deliver exceptional customer service and maintain strong client relationships
- Coordinate reactive and planned maintenance activities efficiently
- Provide technical guidance and support to engineers
- Manage multiple priorities and ensure service levels are consistently achieved
- Monitor operational performance and identify areas for improvement
- Support department growth and identify commercial opportunities
- Ensure compliance with health & safety and company procedures
- Prepare reports, analyse data, and maintain accurate records
- Work closely with senior management to support operational objectives
- Attend client meetings and carry out site visits where required
About You
The ideal candidate will be technically strong, commercially aware, and confident managing both people and client relationships within a fast-paced maintenance environment. You will be a proactive problem solver with excellent organisational and communication skills, capable of balancing operational demands while maintaining high service standards.
Essential Skills & Experience
- Building Service and or Mechanical & Electrical qualifications (Desirable)
- Previous experience in a client-facing maintenance or facilities management role
- Experience managing maintenance operations and technical teams remotely
- Strong understanding of fixed-price maintenance contracts and commercial awareness
- Experience within the mechanical building services industry
- Technical knowledge of building services maintenance and repair operations
- Excellent interpersonal and communication skills
- Strong organisational and administration skills
- Ability to manage conflicting priorities and work to tight deadlines
- Experience producing reports, analysing data, and creating management information
- Good working knowledge of Microsoft Office, including Excel
- Experience using CAFM/service management systems (Clik SRM experience beneficial)
- Full UK Driving Licence
Personal Attributes
- Customer-focused with a proactive and solutions-driven approach
- Supportive and hands-on leadership style
- Strong team player with the ability to motivate others
- Resilient and adaptable under pressure
- Excellent problem-solving and decision-making abilities
- Professional and confident communication skills
- Able to work independently and manage time effectively
- Willingness to travel and stay away overnight when required
What they Offer
- Opportunity to join a growing and ambitious business
- Supportive and collaborative working environment
- Career development opportunities
- Varied and rewarding role with genuine responsibility
- Competitive salary and benefits package
If you are an experienced maintenance professional looking for your next challenge within a growing business, we would love to hear from you.
Locations
Facilities Operations Manager in Richmond, Surrey employer: Redmore Recruitment Limited
Contact Detail:
Redmore Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Operations Manager in Richmond, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management industry. Attend local events or join online forums where you can meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values and how they deliver customer service. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in previous roles, especially in maintenance operations or client management. This will demonstrate your proactive approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are enthusiastic about joining our growing team.
We think you need these skills to ace Facilities Operations Manager in Richmond, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in facilities management and any technical qualifications you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Facilities Operations Manager role. Share specific examples of how you've delivered exceptional customer service and managed teams effectively.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you've tackled challenges head-on. We love proactive problem solvers who can think on their feet and maintain high service standards under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our growing team!
How to prepare for a job interview at Redmore Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to building services maintenance and repair operations. Be ready to discuss your previous experience managing maintenance operations and how you've tackled challenges in a client-facing role.
✨Showcase Your Customer Focus
Since customer service is key for this role, prepare examples that highlight your customer-first approach. Think of specific situations where you went above and beyond to meet client needs or resolve issues efficiently.
✨Demonstrate Leadership Skills
Be prepared to talk about your leadership style and how you support and motivate your team. Share experiences where you successfully managed a team of engineers or support staff, especially in high-pressure situations.
✨Prepare for Operational Scenarios
Anticipate questions about managing multiple priorities and ensuring service levels are met. Think of examples where you coordinated reactive and planned maintenance activities, and be ready to discuss how you monitor operational performance and identify areas for improvement.