Service and Repairs Coordinator in London

Role:

Service & Repairs Coordinator Salary:

£24,862.50 Hours:

Full-Time Monday to Friday 9am-5pm Location:

Cardiff (In person) Role Overview We are looking for a highly organised, computer-literate and customer-focused Service & Repairs Coordinator to join our client's office-based team. This is a varied coordination role managing multi-channel customer enquiries across phone, email, CRM, and supplier portals. You will be a key contact for customers, trade accounts, suppliers, and service engineers, helping to ensure enquiries, bookings and follow-up actions are handled accurately and professionally. The role will mainly involve taking customer calls, booking repairs, updating CRM records, processing payments, managing emails, liaising with suppliers, and coordinating work for our client's service engineers. You will also support wider appliance-related enquiries, including showroom, spares, and small appliance repair enquiries. At peak times, the workload can be fast paced, so the right person will be calm, organised, logical and able to manage multiple tasks while following processes accurately. Previous appliance, repair, or spare parts experience is not essential, as full training will be provided. What matters most is that you are confident with systems, highly organised, methodical, and able to take ownership of work from start to finish. Duties Manage multi-channel customer enquiries across phone, email, CRM, and supplier portals, including repair bookings, service requests, appliance support, and general appliance-related queries. Book and manage repair jobs from initial enquiry through to completion. Log customer details, product information, fault descriptions,