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- Tasks: Manage day-to-day maintenance operations and lead a team of engineers.
- Company: Dynamic facilities management company in Richmond, London.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities for travel and site visits.
- Why this job: Join a growing team and make a real impact in client relationships and service delivery.
- Qualifications: Experience in facilities management and strong leadership skills required.
Salary: Circa £50,000
Location: Richmond, London (Predominantly Office Based with Regular Client Site Visits)
Job Type: Full-Time | Permanent
Hours: Monday – Friday 8.30am – 5pm
About the Role
Due to continued organic growth, our client is looking for an experienced and motivated Facilities Operations Manager to join their expanding team based in Richmond. This is a varied and hands-on role combining operational management, client relationship management, technical support, and team leadership. The successful candidate will work closely with senior leadership to oversee day-to-day maintenance operations, manage engineers, support staff, and ensure outstanding service delivery across a diverse client portfolio. Customer service is at the heart of everything they do. We are looking for someone who takes a customer-first approach, understands client priorities, and is committed to delivering high-quality maintenance and small works solutions efficiently and professionally. The role is predominantly office based, with regular visits to client sites as required.
Key Responsibilities
- Manage day-to-day maintenance and small works operations
- Lead and support a team of field-based engineers and helpdesk/support staff
- Deliver exceptional customer service and maintain strong client relationships
- Coordinate reactive and planned maintenance activities efficiently
- Monitor operational performance and identify areas for improvement
- Support department growth and identify commercial opportunities
- Ensure compliance with health & safety and company procedures
- Prepare reports, analyse data, and maintain accurate records
- Work closely with senior management to support operational objectives
- Attend client meetings and carry out site visits where required
About You
The ideal candidate will be technically strong, commercially aware, and confident managing both people and client relationships within a fast-paced maintenance environment. You will be a proactive problem solver with excellent organisational and communication skills, capable of balancing operational demands while maintaining high service standards.
Essential Skills & Experience
- Building Service and or Mechanical & Electrical qualifications (Desirable)
- Previous experience in a client-facing maintenance or facilities management role
- Experience managing maintenance operations and technical teams remotely
- Strong understanding of fixed-price maintenance contracts and commercial awareness
- Experience within the mechanical building services industry
- Technical knowledge of building services maintenance and repair operations
- Strong organisational and administration skills
- Ability to manage conflicting priorities and work to tight deadlines
- Experience producing reports, analysing data, and creating management information
- Good working knowledge of Microsoft Office, including Excel and experience using CAFM/service management systems (Clik SRM experience beneficial)
- Full UK Driving Licence
Personal Attributes
- Customer-focused with a proactive and solutions-driven approach
- Supportive and hands-on leadership style
- Strong team player with the ability to motivate others
- Resilient and adaptable under pressure
- Excellent problem-solving and decision-making abilities
- Professional and confident communication skills
- Able to work independently and manage time effectively
- Willingness to travel and stay away overnight when required
What they Offer
Competitive salary and benefits package
If you are an experienced maintenance professional looking for your next challenge within a growing business, we would love to hear from you.
Facilities Operations Manager employer: Redmore Recruitment Limited
Contact Detail:
Redmore Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Operations Manager
✨Network Like a Pro
Get out there and connect with people in the facilities management industry. Attend events, join online forums, or even hit up LinkedIn. The more you network, the better your chances of landing that Facilities Operations Manager role!
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your technical knowledge and experience managing teams. Share specific examples of how you've delivered exceptional customer service and improved operational performance in past roles.
✨Be Proactive in Interviews
Don’t just wait for questions during interviews; take the initiative to discuss how you can support their growth and enhance client relationships. Show them you’re not just a fit for the role, but someone who can drive their success forward.
✨Apply Through Our Website
We encourage you to apply directly through our website for the best chance at landing the job. It shows you're serious about joining our team and makes it easier for us to see your application right away!
We think you need these skills to ace Facilities Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in facilities management and any relevant qualifications to show us you’re the right fit for the Facilities Operations Manager position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your proactive approach can benefit our team. Don’t forget to mention specific examples from your past experiences that align with the role.
Showcase Your Technical Skills: Since this role requires technical knowledge, make sure to include any relevant certifications or experiences related to building services maintenance. We want to see how your expertise can help us deliver outstanding service to our clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Redmore Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to building services maintenance. Be ready to discuss your experience managing maintenance operations and how you've handled client relationships in the past. This will show that you're not just a people person, but also technically savvy.
✨Showcase Your Customer Focus
Since customer service is key for this role, prepare examples of how you've gone above and beyond for clients in previous positions. Think about specific situations where you resolved issues or improved service delivery, and be ready to share these stories during the interview.
✨Demonstrate Leadership Skills
As a Facilities Operations Manager, you'll need to lead a team effectively. Prepare to discuss your leadership style and provide examples of how you've motivated and supported your team in the past. Highlight any experience you have in managing remote teams, as this will be crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to operational challenges or client interactions. Practice your problem-solving approach and how you would prioritise tasks under pressure. This will help you demonstrate your proactive and solutions-driven mindset.