Operations Manager in Cardiff, Wales

Salary: £48K - £55K STE

Reporting to CEO

Hours: 9am - 5pm, Monday to Friday

Location: Office based (with some flexibility depending on the candidates circumstances and business needs)

Our client is an established and dynamic financial services business with a strong reputation for professionalism, agility, and client-focused solutions. With over a decade of experience supporting businesses across the UK, we pride ourselves on our established relationships, experienced team, and commitment to providing a reliable and professional service to both clients and partners.

We are seeking a highly organised and commercially aware Operations & Executive Support Manager to support senior leadership in a fast-paced financial and corporate environment. This is not a traditional PA role. The successful candidate will act as a central operational coordinator across multiple workstreams, helping keep projects, stakeholders, advisers, suppliers and internal teams aligned and moving forward. The role requires someone who is proactive, detail-oriented and comfortable managing competing priorities, confidential information and operational tasks with minimal supervision.

Key Responsibilities

• Executive & Operational Coordination:
• Manage and coordinate day-to-day operational priorities for senior leadership.
• Track actions arising from emails, meetings and calls and ensure timely follow-up.
• Maintain structured task management systems and operational trackers.
• Organise and prioritise workloads across multiple active projects.
• Conduct regular operational check-ins with senior management to maintain momentum across key initiatives.
• Stakeholder & Project Management:
• Act as a first point of contact for external advisers, suppliers and business partners.
• Coordinate communications and document requests between internal and external stakeholders.
• Manage project timelines and ensure deliverables are progressed and completed.
• Support senior management with preparation for meetings, board discussions and strategic projects.
• Legal & Commercial Administration:
• Support legal and commercial workstreams through document collation and administration.
• Coordinate external legal correspondence and document requests.
• Assist with property, lease, supplier and corporate administration matters.
• Track approvals, signatures and outstanding actions.
• Finance & Operational Support:
• Liaise with insurers, brokers and service providers regarding operational documentation and renewals.
• Support administrative processes linked to company operations and projects.
• Team & Office Coordination:
• Support onboarding and operational setup for new staff where required.
• Help maintain internal operational procedures and shared resources.
• Assist with coordination across departments to improve communication and efficiency.
• Provide ad hoc operational support across the business as priorities evolve.

Essential Requirements

• Previous experience in operations, executive support, project coordination or business support within a professional services or commercial environment.
• Exceptional organisational and follow-up skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities simultaneously.
• High attention to detail and strong document-management capability.
• Strong proficiency in Google Workspace and/or spreadsheets and shared-drive environments.
• Ability to work independently and proactively solve problems.

Desirable Requirements

• Experience supporting senior executives or founders.
• Experience coordinating external stakeholders and advisers.
• Exposure to corporate, professional services or operational business environments.
• Experience managing complex operational workflows and documentation.

Personal Attributes

• Highly organised and dependable.
• Calm under pressure with strong prioritisation skills.
• Commercially aware and solutions-focused.
• Confident in communicating with senior stakeholders.
• Discreet and trustworthy with confidential information.
• Naturally proactive and capable of anticipating needs before being asked.