At a Glance
- Tasks: Lead IT service delivery, manage incidents, and oversee third-party providers.
- Company: Join Redmayne Bentley, a leading independent investment management firm.
- Benefits: Enjoy flexible working, private medical insurance, and generous family leave.
- Other info: Opportunities for professional development and a collaborative workplace culture.
- Why this job: Shape the future of IT services and enhance user experience in a dynamic environment.
- Qualifications: Experience in IT service delivery and strong communication skills required.
The predicted salary is between 55000 - 65000 £ per year.
It is an exciting time to join Redmayne Bentley as we continue to strengthen our technology and operational capabilities in support of the firm’s long-term strategy. We are looking to appoint an IT Service Delivery Lead to take ownership of the firm’s day-to-day IT service performance, ensuring services are stable, well-managed and aligned to business needs.
Working closely with the IT Services and Information Security Manager and Director of IT, the role will play a key part in overseeing service delivery, managing key supplier relationships, and coordinating the response to incidents that may impact the business. This is a visible role within the IT function, offering the opportunity to contribute to the ongoing development and improvement of service delivery across a regulated environment.
What You’ll Be Doing
You will be responsible for the overall coordination and oversight of IT service delivery, with a particular focus on service quality, performance and continuous improvement. This will include:
- Leading the management of incidents, including ownership of major incidents and ensuring clear communication and resolution.
- Overseeing third-party service providers, ensuring delivery against agreed standards and expectations.
- Monitoring service performance and producing clear, structured reporting for senior stakeholders.
- Supporting core service management processes, including change and problem management, in line with established frameworks.
The role will also work closely with colleagues across IT, including governance and security, to ensure services effectively support business operations and resilience.
What We’re Looking For
We are seeking an individual with a strong background in IT service delivery, ideally gained within a structured or regulated environment. You will have:
- Experience of managing IT services and working with third-party providers.
- A good understanding of IT service management frameworks such as Information Technology Infrastructure Library (ITIL).
- Experience of incident management and coordinating activity across multiple stakeholders.
- The ability to produce clear and meaningful reporting to support decision-making.
Alongside this, you will demonstrate:
- A structured and organised approach, with strong attention to detail.
- Clear and professional communication skills.
- Sound judgement and a calm, measured approach, particularly in time-critical situations.
- The ability to build effective working relationships across the organisation.
As with all roles at Redmayne Bentley, you will be expected to demonstrate our core values of Excellence, Integrity, Respect, Responsibility and Teamwork.
What Does the Future Look Like?
This role offers significant scope to influence how IT services are delivered across the firm. As you become established, you will play a key part in shaping our service management framework, improving supplier performance, and enhancing the overall user experience of IT across the business. We support ongoing professional development and offer opportunities to grow experience within IT service management and the wider IT function.
IT Service Delivery Lead in London employer: Redmayne Bentley
Redmayne Bentley is an exceptional employer, offering a supportive and inclusive work environment where your contributions are valued and recognised. With a strong commitment to employee wellbeing through their industry-commended &You framework, generous benefits, and opportunities for professional growth, you will thrive in this newly created Procurement Manager role. Join a firm that celebrates its rich heritage while actively investing in the future, ensuring you have the resources and support to excel in your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Lead in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Redmayne Bentley values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Redmayne Bentley might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Redmayne Bentley!
✨Direct Apply to Redmayne Bentley
Let's not forget to apply directly through the Redmayne Bentley website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Delivery Lead in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Redmayne Bentley.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Redmayne Bentley. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Redmayne Bentley
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
