At a Glance
- Tasks: Support clients with enquiries and enhance their experience using our Client portal.
- Company: Join Redmayne Bentley, a leading independent investment management firm.
- Benefits: Enjoy flexible working, private medical insurance, and generous family leave entitlements.
- Other info: Be part of a friendly, inclusive culture that values teamwork and personal growth.
- Why this job: Make a real impact in a supportive team while developing your career in finance.
- Qualifications: Strong customer service skills and familiarity with IT systems required.
The predicted salary is between 27000 - 33000 £ per year.
Hours per Week: 37.5
Contract: 12 months (Family Leave Cover)
Work Pattern: 8.30am – 5.00pm (typical)
Client Facing: Yes
It’s an exciting time to join Redmayne Bentley. After recently celebrating our 150th year in business, we are entering the next stage of our firm‑wide strategy — building on our strong heritage while continuing to evolve, improve and invest in the future. This is an excellent opportunity for an organised and detail-oriented administrator looking to develop their career within investment management and financial services. Your work will play an important role in supporting client journeys and helping us deliver excellent client outcomes. This is a role where someone with enthusiasm, determination and a great team ethic can thrive and make a noticeable impact. Within our close-knit firm, you will not be a small cog in a much larger wheel – you will be valued, appreciated, and respected for your skills as well as rewarded by a firm that truly cares about its colleagues and their wellbeing.
What You Will Do
As our Client Portal & Campaigns Administrator, you will play a front-line role in dealing with general client enquiries via phone and email and supporting them to access and use our Client portal. Working closely within the rest of the team, you will deliver excellent customer service and ensure that we provide the most helpful and professional assistance to our clients as they access our services. You will also contribute to the team’s efforts in collating the data and feedback we receive from our clients and passing it on to our specialist teams for future improvements.
What We’re Looking For
- Strong customer/client service experience.
- Previous successful experience using IT systems and the Microsoft Office suite.
- Experience learning and explaining to others how basic IT apps or systems work.
- Good awareness of data protection obligations & relevant FCA regulation.
Aligned with our Stand Together and Stand Out culture, we would expect you to demonstrate an ability to collaborate openly, offer support to others, and a consistent commitment to high standards of accuracy, professionalism, and service.
Who we are
At Redmayne Bentley, our goal is to provide excellent personal investment services that enhance clients’ wealth. It is an exciting time to be part of our firm, having recently launched our new five-year business plan to improve, grow and accelerate. We will achieve this through seeking operational and productivity improvements, growing the investment management and financial planning services, leveraging and protecting existing income lines and considering new acquisition opportunities. As one of the UK’s largest independent investment management and stockbroking firms, we are committed to building a modern and diverse workplace where our people are offered unique opportunities to learn, grow and develop across the financial sector. Our friendly, inclusive and collaborative environment rewards hard work with generous perks and benefits, and we are genuinely committed to your wellbeing through our industry commended &You wellbeing framework. Our future looks more exciting than ever, come and share it with us.
Our Values
- Excellence
- Respect
- Responsibility
- Teamwork
- Integrity
Our Benefits
- Pension Scheme
- Private Medical Insurance
- Employee Assistance Programme
- Travel Loans and Cycle to Work
- Reward and Recognition Schemes
- Hybrid Working
- Group Life Assurance
- Generous Family Leave Entitlements
Are you interested in this role? Yes? That’s great! Find out more about our application process below and what to expect after applying.
Applying is easy! All you need to do is enter your email address and click the ‘Apply Now’ button or alternatively sign-in using your social media profile. You will then be asked to enter your details and submit your CV.
We review applications regularly; we do not wait for the closing date when we see a great candidate! We will be in touch via email or telephone confirming the next steps. In the meantime, find out more about us and our teams using the headers at the top or following us on social media.
If you are successful in being shortlisted, we will ask you to come in and meet us for an interview. This is your opportunity to show us how you share our values and would be a great fit for the role.
Client Portal & Communications Administrator (Family Leave Cover) in Leeds employer: Redmayne Bentley
Redmayne Bentley is an exceptional employer, offering a supportive and collaborative work environment where Finance Apprentices can thrive. With a rich history of 150 years, the firm prioritises employee growth through hands-on experience and recognised qualifications, alongside a comprehensive benefits package that includes private medical insurance and a commitment to wellbeing. The positive culture fosters continuous improvement and teamwork, making it an ideal place for those eager to build a successful career in finance.
StudySmarter Expert Advice🤫
We think this is how you could land Client Portal & Communications Administrator (Family Leave Cover) in Leeds
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Redmayne Bentley.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Redmayne Bentley. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Client Portal & Communications Administrator (Family Leave Cover) in Leeds
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Redmayne Bentley.
How to prepare for a job interview at Redmayne Bentley
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Redmayne Bentley's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Redmayne Bentley offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
