Office Administrator

It is an exciting time to join us at Redmayne Bentley. After recently celebrating our 150th year in business, we are embarking on the next stage of our firm-wide strategy to build, improve and develop upon our strong, historic foundations. Our Office Administrator is one of the first points of contact for face to face or phone queries from clients, colleagues, and other visitors to the Warwick office.

Responsibilities

• Greeting all visitors to the office providing an excellent and professional service.
• Dealing with incoming and outgoing post.
• Completing basic banking duties.
• Arranging internal and external meetings (including scheduling room bookings and organising refreshments).
• Completing other general administrative tasks for the team as required.

This is a client-facing role, with client queries coming in via phone, post, and email, so you will need to be a confident communicator who can handle these queries clearly and sensitively. We work in a regulated industry, so you will need high attention to detail to ensure that our records are kept up to date and avoid any possible regulatory breaches. Whilst no previous industry experience is required, you would benefit from a good awareness and knowledge of our industry and the regulatory environment we work in. This role provides essential support to the office on a daily basis. As a result, we would need the successful candidate to work from the office and hybrid working would not be available.

Qualifications

• Previous successful administrative experience in a similar role.
• Previous experience providing customer service.
• Awareness of how to support vulnerable clients.

Skills & Behaviours

• Adaptable and Resourceful – can apply sound judgement and initiative to solve problems and react to changing circumstances.
• Collaborative Team Player – enjoys being an active part of a supportive environment and encouraging collective success.
• Confident IT and System User – able to quickly learn and use Microsoft Office and bespoke systems.
• Detail-Oriented – ensures processes are followed correctly and work is completed to a high standard of accuracy.
• Keen to Learn – seeks out and enjoys opportunities to learn new skills and take on new responsibilities.
• Organised – able to prioritise effectively and meet required deadlines.
• Professional Communicator – able to welcome and build rapport with clients and visitors in a positive and professional manner.
• Self-Motivated – Confident working independently and managing their workload effectively.

Redmayne Bentley has a proud history of supporting colleagues with their professional and personal development – including full support to complete industry standard qualifications and certifications, if that is something they wish to do. At Redmayne Bentley, our goal is to provide excellent personal investment services that enhance clients' wealth. We are proud of the culture we have created and of our approach, which promotes open and effective communication, with lots of scope for collaborative working. You will often find managers and directors working at the desk alongside you. We encourage everyone to get involved, so you will have lots of opportunities to put forward your own ideas, and build on your skills, knowledge, and experience. As one of the UK's largest independent investment management and stockbroking firms, we are committed to building a modern and diverse workplace where our people are offered unique opportunities to learn, grow and develop across the financial sector. Our friendly, inclusive and collaborative environment rewards hard work with generous perks and benefits, and we are genuinely committed to your wellbeing through our industry commended & You wellbeing framework. Our future looks more exciting than ever, come and share it with us.