Customer Integration Engineer - Gaming Platforms
Location: Crawley, West Sussex
Working Model: Hybrid
Employment Type: Permanent
Travel: Occasional travel to customers, internal sites and industry events
About the Role
We are looking for a Customer Integration Engineer to join a growing Customer Engineering team supporting the adoption of specialist gaming platforms, embedded systems and software solutions across EMEA and other strategic markets.
This is not a traditional technical support role. You will work directly with customers throughout the full integration journey, from initial evaluation and onboarding through to integration and production readiness. You will troubleshoot complex technical challenges, deliver technical demonstrations and workshops, and help customers successfully integrate platforms and bring their products to market.
You will also play an important role in improving the customer experience by developing integration tools, scripts, OS images, example applications and technical documentation. Working closely with Software, Firmware, FPGA, Product and Engineering teams, you will provide valuable customer feedback and help improve products, processes and integration capabilities.
Key Responsibilities for the Customer Integration Engineer
Work directly with customers throughout evaluation, onboarding, integration and production readiness.
Investigate and resolve complex issues across hardware, operating systems and software.
Troubleshoot Windows and Linux environments, including logs, drivers, services and configuration.
Support OS image creation, system configuration, peripherals and external device integration.
Deliver technical workshops, onboarding sessions, product demonstrations and technical guidance.
Develop and maintain integration tools, scripts, utilities and example code.
Support integration testing, benchmarking and system validation.
Create and maintain technical documentation and integration guides.
Work closely with Product and Engineering teams to escalate issues and provide actionable customer feedback.
Support pre-sales and technical marketing activities where required.
Identify opportunities to improve processes, tooling and the overall customer integration experience.
Required Skills & Experience
We are looking for a han...
Customer Integration Engineer - Gaming Platforms in East Kilbride employer: Redline Group
Join a forward-thinking engineering team in Fareham, Hampshire, where your role as a UK Quality Manager will not only enhance your expertise but also contribute to a culture of continuous improvement and innovation. With a strong emphasis on employee development, you will have access to mentorship from experienced leaders and opportunities to engage with industry best practices, ensuring a rewarding career path in a supportive work environment that values quality, health, safety, and environmental excellence.
