At a Glance
- Tasks: Support customers with integration, troubleshoot issues, and develop tools for seamless onboarding.
- Company: Join a cutting-edge tech firm focused on innovation and customer success.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement and collaboration.
- Why this job: Be at the forefront of technology, solving real-world challenges and enhancing customer experiences.
- Qualifications: Experience in technical roles, strong troubleshooting skills, and knowledge of software development.
The predicted salary is between 48231 - 58949 £ per year.
Customer Integration Engineer
An exciting opportunity has arisen for a Customer Integration engineer to join a specialist technology business developing advanced computing platforms, software and integration solutions for demanding applications.
The organisation combines hardware, software and engineering expertise to deliver integrated computing solutions to an international customer base.
With a strong focus on innovation, customer integration and continuous product development, the business is looking to strengthen its engineering team to support customers across EMEA and other strategic markets.
This is a customer-facing technical engineering role supporting customers throughout evaluation, onboarding, integration and production readiness.
The successful candidate will troubleshoot complex hardware and software issues, develop integration tools and scripts, support operating system configurations and work closely with engineering and product teams to improve platform adoption and customer experience.
This opportunity would suit a hands-on engineer with experience in embedded systems, industrial PCs, software development or hardware and software integration who enjoys solving technical challenges, working directly with customers and developing practical tools to improve integration processes.
- Main Responsibilities of the Customer Integration Engineer (Hybrid)
- Work directly with customers throughout evaluation, onboarding, integration and production readiness
- Investigate, troubleshoot and resolve complex technical issues across hardware, operating systems and software
- Reproduce customer issues, gather technical evidence and coordinate structured escalations with Engineering and Product teams
- Deliver technical workshops, onboarding sessions and product demonstrations
- Support the configuration and troubleshooting of Windows and Linux environments on embedded computing platforms
- Assist with the creation, configuration and validation of customer‑ready operating system images and reference configurations
- Support the integration of peripherals and external devices
- Advise customers on platform capabilities, system security, BIOS configuration and integration best practices
- Participate in integration testing, benchmarking and system validation
- Support the adoption of software platforms, integration layers and development tools
- Develop and maintain integration tools, scripts, utilities and example code
- Contribute to OS provisioning workflows, configuration tools and other customer enablement resources
- Collaborate with Software, Firmware, FPGA and Product teams to improve integration tools and the overall customer experience
- Create and maintain technical documentation, integration guides and troubleshooting resources
- Capture recurring technical issues, integration challenges and customer feedback to support product improvements
- Support technical marketing and pre-sales activities through demonstrations and technical validation
- Contribute to knowledge management and future AI-assisted support initiatives
Requirements of the Customer Integration Engineer
- Proven experience in a customer‑facing technical role, such as Applications Engineer, Integration Engineer, Solutions Engineer, Field Application Engineer or Technical Support Engineer
- Strong troubleshooting skills across Windows and/or Linux systems, including logs, drivers, services and configuration
- Experience with embedded systems, industrial PCs or hardware and software integration
- Working knowledge of software development using languages such as C, C++, C#, Rust or Python
- Ability to read, modify and create scripts, utilities or example code
- Familiarity with common interfaces and communication protocols, including USB, serial, TCP/IP, PCIe and GPIO
- Ability to investigate technical problems and communicate solutions clearly to customers and internal stakeholders
- Strong communication skills, with the ability to explain complex technical concepts to technical and non-technical audiences
- Ability to manage multiple priorities across customers and internal teams
- Proactive approach to troubleshooting, process improvement and customer enablement
- Fluent English
Experience within one or more of the following technology areas would be highly advantageous:
- Embedded Computing Systems
- Industrial PCs and Computing Platforms
- Windows and Linux Operating Systems
- Hardware and Software Integration
- Software Development and Scripting
- APIs and SDKs
- BIOS Configuration and System Provisioning
- USB, Serial, TCP/IP, PCIe and GPIO Interfaces
- System Integration and Validation
- Technical Documentation and Integration Tooling
Desirable
- Experience within a specialist technology or regulated industry environment
- Knowledge of complex integrated systems, peripheral devices and associated communication protocols
- Experience creating operating system images, including Linux and Windows Io T
- Familiarity with graphics and game engines such as Godot, Unity, Unreal or Open GL
- Understanding of system security, secure boot, cryptography fundamentals and platform protection
- Experience producing technical documentation, demonstrations or training materials
- Interest in automation, AI-assisted support and knowledge management systems
- Italian, Spanish or Portuguese language skills
Customer Integration Engineer in Crawley employer: Redline Group
Join a forward-thinking engineering team in Fareham, Hampshire, where your role as a UK Quality Manager will not only enhance your expertise but also contribute to a culture of continuous improvement and innovation. With a strong emphasis on employee development, you will have access to mentorship from experienced leaders and opportunities to engage with industry best practices, ensuring a rewarding career path in a supportive work environment that values quality, health, safety, and environmental excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Integration Engineer in Crawley
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Redline Group or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Redline Group.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Redline Group.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Redline Group that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Customer Integration Engineer in Crawley
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Redline Group.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Redline Group and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Redline Group
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Redline Group uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
