A Field Service Engineer is sought to join a specialist fleet technology business in London (inside the M25), supporting the delivery of field service operations across customer sites by carrying out reactive repairs, planned preventative maintenance, audits, and installation work on vehicle-based technology and associated equipment.
The Field Service Engineer, London (inside the M25), will be expected to develop your understanding in the field, learning from senior engineers and the wider Field Service team in technical areas, service processes and best practice. This may include fault diagnostics, installation work, maintenance procedures, reporting systems, and safe working practices across customer sites and vehicle-based technology environments.
Responsibilities include:
Attend customer sites to complete reactive service calls and planned maintenance tasks as scheduled by the Customer Support Team.
Assist with installation and upgrade works in collaboration with the Projects Team when required.
Diagnose faults, identify solutions, and carry out repairs to restore equipment to full working order.
Accurately record all service, maintenance, and installation activities using company systems and reporting processes.
Ensure all work is completed safely, efficiently, and in line with company and customer standards.
Follow the company returns process by correctly handling, documenting, and returning faulty or removed parts.
Build and maintain positive working relationships with customers, acting as a professional representative of the business.
Support audits and inspections of installed equipment where required.
Attend customer meetings or site visits with management when needed.
Look after company equipment, tools, and vehicle, ensuring they are used responsibly and kept in good condition.
Key skills & experience:
Practical, hands-on technical experience (engineering, electrical, mechanical, IT hardware, telecommunications, or similar).
Strong fault-finding and problem-solving skills.
Ability to work independently and manage your own workload in the field.
Strong communication and customer service skills.
Full UK driving licence.
Comfortable working at height where required.
Willing and able to work permanent night shifts.
Positive attitude, reliability, and a proactive approach to learning.
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Field Service Engineer in Ashby de la Zouch employer: Redline Group
Join a forward-thinking engineering team in Fareham, Hampshire, where your role as a UK Quality Manager will not only enhance your expertise but also contribute to a culture of continuous improvement and innovation. With a strong emphasis on employee development, you will have access to mentorship from experienced leaders and opportunities to engage with industry best practices, ensuring a rewarding career path in a supportive work environment that values quality, health, safety, and environmental excellence.
