Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and support to new customers on our platform.
- Company: Join a driven team at a leading tech company with a positive culture.
- Benefits: Competitive salary, career development, and the chance to work globally.
- Why this job: Leverage your technical skills while making a real impact in customer success.
- Qualifications: Technical engineering background and experience in customer service or sales support.
- Other info: Collaborative environment with opportunities for growth and problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a proactive Customer Success Executive (CSE) with a technical engineering background to manage a base of small to medium-sized customers who are new to our platform. This role focuses on delivering exceptional customer service while identifying opportunities for additional sales and technical support.
Key Responsibilities
- Make initial contact with new customers post-sale to understand their use of purchased materials, parts, or products.
- Build strong relationships across multiple departments including engineering, design, procurement, and technical teams.
- Expand discussions to uncover further customer requirements and partner with the Sales Manager for quotations and technical support.
- Utilise CRM, SAS, marketing, and logistics systems to support the sales team and ensure a seamless customer experience.
- Target opportunities from warm leads, converting first-time buyers into returning customers.
- Assist the Sales Administration team when required and maintain a solid understanding of the full sales and after-sales process.
- Deliver world-class service, solving customer problems with tenacity and attention to detail.
Skills and Experience
- Technical engineering background essential (mechanical, electrical, materials, or related disciplines).
- Proven experience in customer service, account management, or sales support.
- Strong communication skills, both written and verbal, with a professional and approachable manner.
- Highly organized with excellent attention to detail.
- Ability to work independently and as part of a collaborative team.
- Experience with CRM, SAS, marketing, or logistics systems is desirable.
- Positive, can-do attitude with a focus on problem-solving and customer satisfaction.
Why This Role?
- Join a driven and collaborative team with a “glass half full” mindset.
- Work with a diverse range of customers, supporting them globally.
- Opportunity to leverage your technical expertise while developing your career in customer success, technical support, and sales.
How to Apply
If you are interested, please send an updated CV to nking@redlinegroup.com or call 01582 878839 / 07961 158788.
Customer Success Executive in Milton Keynes employer: Redline Group Ltd
Contact Detail:
Redline Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research their products, services, and customer base. This will help you tailor your conversations and show that you're genuinely interested in helping their customers succeed.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially lead to referrals, which can really boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Success Executive in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical engineering background and customer service experience. We want to see how your skills align with the role of a Customer Success Executive, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your proactive approach can benefit our customers. Remember, we love a positive, can-do attitude!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep it professional yet approachable, and don’t forget to proofread for clarity and detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Redline Group Ltd
✨Know Your Technical Stuff
Since the role requires a technical engineering background, brush up on relevant concepts and terminology. Be ready to discuss how your technical skills can help solve customer problems and enhance their experience with the platform.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight situations where you turned challenges into opportunities, as this will demonstrate your proactive approach and problem-solving abilities.
✨Familiarise Yourself with CRM Tools
Get comfortable with CRM and SAS systems, as they are crucial for this role. If you have experience with specific tools, mention them during the interview. If not, show your willingness to learn and adapt quickly.
✨Build Rapport with Interviewers
Remember, this role is all about building relationships. Approach the interview as a conversation rather than a formal Q&A. Engage with your interviewers, ask questions about their experiences, and express genuine interest in the company culture and team dynamics.
