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- Tasks: Deliver exceptional customer support and enhance the customer experience across digital fire safety solutions.
- Company: Join an innovative global test and measurement organisation in Hatfield.
- Benefits: Gain valuable experience, develop skills, and work in a supportive team environment.
- Why this job: Make a real impact by helping customers succeed with cutting-edge fire safety products.
- Qualifications: Experience in customer service or technical support, with strong problem-solving skills.
- Other info: Collaborative culture with opportunities for growth and learning from industry experts.
The predicted salary is between 30000 - 42000 £ per year.
A Customer Success Executive is sought to join an innovative global test and measurement organisation in Hatfield, Hertfordshire, contributing to the delivery of exceptional customer experience and support across digital and traditional fire safety solutions.
The Customer Success Executive will be expected to develop your understanding in the field, learning from peers and senior colleagues in technical areas, customer success processes and industry best practices. This may include product knowledge, digital learning platforms, CRM systems, and customer support processes used across service, warranty and technical support functions.
Responsibilities include:
- Work with Sales, Marketing, Product and Operations teams to define customer needs, share insights and improve overall customer experience.
- Support digital onboarding and training through the DT Academy / LMS, including content uploads, learner administration and user support.
- Develop and execute first-line support responses, troubleshooting and guidance for both traditional and digital DT products.
- Debug and validate customer issues, escalating complex cases where required and collaborating with internal teams.
- Collaborate with internal departments to ensure seamless resolution of customer enquiries and distributor support.
- Maintain comprehensive technical and customer documentation, including knowledge base content, FAQs and case records.
- Support customers, distributors and internal teams with technical, service, warranty and digital platform queries.
Key skills & experience:
- Experience in customer service, technical support or customer success roles, or equivalent industry experience.
- Proficiency with CRM, ticketing systems and digital tools, ideally including LMS or SaaS platforms.
- Practical experience with customer support processes, case management, and digital engagement platforms.
- Strong problem-solving and analytical skills, with high attention to detail and accuracy.
- Effective communication and teamwork abilities, with the confidence to explain technical information clearly.
How to apply:
Apply now for the Customer Success Executive role in Hatfield, Hertfordshire. Send your CV to or call Adam on 01582878821.
Customer Success Executive in Hatfield employer: Redline Group Ltd
Contact Detail:
Redline Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive in Hatfield
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Executive role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by researching the company’s products and services. Familiarise yourself with their digital and traditional fire safety solutions. This will show your genuine interest and help you stand out during the interview.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experience where you’ve successfully resolved customer issues. Be ready to share these stories in your interview to demonstrate your analytical abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Success Executive in Hatfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Executive role. Highlight your experience in customer service and any technical support roles you've had. We want to see how your skills align with what we're looking for!
Showcase Your Skills: Don’t just list your skills; give us examples of how you’ve used them in real situations. Whether it’s problem-solving or using CRM systems, we love seeing practical applications of your abilities.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep everything organised and makes sure your application gets to the right people quickly!
How to prepare for a job interview at Redline Group Ltd
✨Know Your Stuff
Make sure you brush up on the company's products and services, especially their digital and traditional fire safety solutions. Understanding the technical aspects will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. This will demonstrate your ability to thrive in a customer success role and highlight your problem-solving skills.
✨Familiarise Yourself with CRM Tools
Since proficiency with CRM and ticketing systems is key, take some time to familiarise yourself with popular platforms. If you have experience with any specific tools, be ready to discuss how you've used them to enhance customer support.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's customer success processes and how they collaborate across teams. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
