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- Tasks: Support and improve customer-facing platforms and cloud infrastructure daily.
- Company: Join an innovative tech team in Ashby-de-la-Zouch.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and innovation.
- Why this job: Make a real impact while learning from industry experts.
- Qualifications: 5+ years in application support and strong Azure skills required.
The predicted salary is between 45000 - 55000 £ per year.
A Senior Application Support Engineer is sought to join an innovative technology team in Ashby-de-la-Zouch, Leicestershire, contributing to the support, maintenance, and continuous improvement of customer-facing platforms and cloud-based infrastructure. The Senior Application Support Engineer will be expected to develop your understanding in the field, learning from peers and senior engineers in technical areas and industry best practices. This may include platform operations, cloud infrastructure (Azure), system administration, database support, and application troubleshooting across live production environments.
Responsibilities
- Support day-to-day operation of production and internal platforms, ensuring high availability.
- Monitor system performance, investigate alerts, and resolve technical issues.
- Assist with deployments, upgrades, patching, and environment configuration.
- Administer Microsoft Azure environments, including VMs, Azure SQL, App Services, and storage.
- Maintain Windows and Linux server environments, including user access and system configurations.
- Support database environments including Microsoft SQL Server and Azure SQL.
- Troubleshoot application and system integrations using logs, APIs, and diagnostic tools.
- Support messaging and integration technologies such as MQTT and connected systems.
- Participate in incident management, triage, and resolution across customer-facing systems.
- Manage support tickets, ensuring clear communication and timely resolution.
- Develop and maintain automation scripts using PowerShell, Python, and SQL.
- Support security best practices including patching, access control, and vulnerability management.
- Maintain technical documentation, including procedures, configurations, and troubleshooting guides.
- Contribute to continuous improvement initiatives and operational efficiency enhancements.
Key Skills & Experience
- 5+ years' experience in application support, infrastructure, or systems engineering roles.
- Strong experience with Microsoft Azure administration and cloud environments.
- Experience with Windows Server and ideally Linux system administration.
- Strong knowledge of Microsoft SQL Server and/or Azure SQL.
- Experience with scripting (PowerShell and/or Python).
- Understanding of networking fundamentals (DNS, VPNs, firewalls).
- Experience supporting live production systems and resolving complex issues.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication skills with the ability to work across technical and non-technical teams.
- Desirable: Experience with containers, MongoDB, MQTT, IoT systems, or AI-driven tooling.
Senior Application Support Engineer in England employer: Redline Group Ltd
Contact Detail:
Redline Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Engineer in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with Azure or application support. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your automation scripts and troubleshooting projects. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Azure, SQL Server, and system administration. Practise explaining your thought process when troubleshooting issues; it shows your analytical skills in action!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Application Support Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Application Support Engineer role. Highlight your experience with Microsoft Azure, system administration, and any relevant troubleshooting skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our innovative tech team. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills: Don’t shy away from showcasing your technical expertise in your application. Mention your experience with cloud environments, scripting languages like PowerShell or Python, and any hands-on work with databases. We’re keen to see what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Redline Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, SQL Server, and the various systems you'll be working with. Be ready to discuss specific experiences where you've tackled technical issues or improved system performance. This shows you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex problems you've solved in previous roles, especially in live production environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help interviewers see your analytical skills in action and how you approach troubleshooting.
✨Communicate Clearly and Confidently
Since this role involves working with both technical and non-technical teams, practice explaining complex concepts in simple terms. During the interview, focus on clear communication and ensure you listen actively to questions. This will demonstrate your ability to bridge the gap between different teams.
✨Emphasise Continuous Learning
Highlight your commitment to learning and staying updated with industry best practices. Mention any recent courses, certifications, or projects that showcase your initiative to grow in the field. This aligns perfectly with the role's expectation of contributing to continuous improvement initiatives.