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- Tasks: Analyze market trends and customer feedback to enhance software quality.
- Company: Join a global leader in consumer electronics with a strong reputation.
- Benefits: Enjoy a dynamic work environment and opportunities for professional growth.
- Why this job: Make a real impact on customer satisfaction while working with cutting-edge technology.
- Qualifications: Fluent in English and Korean, with experience in customer experience analysis.
- Other info: This role involves collaboration with teams in South Korea.
The predicted salary is between 30000 - 42000 £ per year.
This role requires both Fluent English and Korean language skills.My client are a global leader in consumer electronics who have an opportunity for a Customer Experience (CX) Analyst- Korean Speaking based in Surrey.The Customer Experience (CX) Analyst – Korean Speaking, based in Surrey, will be responsible for analysing market trends and customer issues to develop software verification strategies. This role involves real-time monitoring of market changes and user feedback to optimise quality improvement activities and testing processes, ultimately enhancing customer satisfaction. Other responsibilities include:- Analyse market trends, competitor activities, user reviews and feedback.- Identify key issues and potential risks, prioritising them effectively.- Design software verification plans and scenarios based on analysed market data.- Develop testing strategies to ensure effective quality management.- Identify product and service issues from the user perspective.- Propose quality improvement ideas using user experience data.The Customer Experience (CX) Analyst- Korean Speaking, Surrey will have:Proven experience in customer experience analysis and data-driven decision-making.Strong understanding of software development life cycle (SDLC)Must have Korean language skills. This position requires communicating with colleagues based in South Korea.Experience in customer feedback management systems or VOC (Voice of Customer) analysis.APPLY NOW for the Customer Experience (CX) Analyst, Surrey, by sending your CV to .
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Customer Experience (CX) Analyst- Korean Speaking employer: Redline Group Ltd
Contact Detail:
Redline Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience (CX) Analyst- Korean Speaking
✨Tip Number 1
Make sure to highlight your bilingual skills in both English and Korean during any conversations or networking opportunities. This will show your potential employer that you can effectively communicate with teams in South Korea.
✨Tip Number 2
Familiarize yourself with the latest trends in customer experience analysis, especially in the consumer electronics sector. Being knowledgeable about current market dynamics will help you stand out as a candidate who is proactive and informed.
✨Tip Number 3
Engage with online communities or forums related to customer experience and software development. This can provide you with insights into common challenges and solutions, which you can discuss during interviews to demonstrate your expertise.
✨Tip Number 4
Prepare to discuss specific examples of how you've used data-driven decision-making in past roles. Being able to articulate your experience with customer feedback management systems will be crucial in showcasing your fit for this role.
We think you need these skills to ace Customer Experience (CX) Analyst- Korean Speaking
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in both English and Korean. Mention any relevant experiences where you used these languages, especially in a professional context.
Showcase Relevant Experience: Detail your experience in customer experience analysis and data-driven decision-making. Use specific examples that demonstrate your ability to analyze market trends and user feedback.
Demonstrate Understanding of SDLC: Include information about your understanding of the software development life cycle (SDLC). Explain how this knowledge has helped you in previous roles, particularly in relation to quality management.
Propose Quality Improvement Ideas: In your application, suggest potential quality improvement ideas based on user experience data. This shows your proactive approach and ability to think critically about customer satisfaction.
How to prepare for a job interview at Redline Group Ltd
✨Showcase Your Language Skills
Since this role requires fluent Korean and English, be prepared to demonstrate your language proficiency during the interview. Practice common phrases and technical vocabulary related to customer experience analysis in both languages.
✨Highlight Relevant Experience
Discuss your previous experience in customer experience analysis and data-driven decision-making. Be specific about the tools and methodologies you used, and how they contributed to improving customer satisfaction.
✨Understand the Software Development Life Cycle
Make sure you have a solid understanding of the software development life cycle (SDLC). Be ready to explain how your knowledge of SDLC can help in designing effective software verification plans and testing strategies.
✨Prepare for Market Trend Analysis
Familiarize yourself with current market trends and competitor activities in the consumer electronics sector. Be prepared to discuss how you would analyze user feedback and propose quality improvement ideas based on that data.
