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- Tasks: Analyze market trends and customer feedback to enhance software quality.
- Company: Join a global leader in consumer electronics making an impact.
- Benefits: Opportunity for remote work and collaboration with international teams.
- Why this job: Be at the forefront of improving customer satisfaction through data-driven insights.
- Qualifications: Experience in customer experience analysis and understanding of SDLC required.
- Other info: Korean language skills preferred for communication with South Korean colleagues.
The predicted salary is between 36000 - 60000 £ per year.
My client are a global leader in consumer electronics who have an opportunity for a Customer Experience (CX) Analyst based in Surrey. The Customer Experience (CX) Analyst, based in Surrey, will be responsible for analysing market trends and customer issues to develop software verification strategies. This role involves real-time monitoring of market changes and user feedback to optimise quality improvement activities and testing processes, ultimately enhancing customer satisfaction. Other responsibilities include: – Analyse market trends, competitor activities, user reviews and feedback. – Identify key issues and potential risks, prioritising them effectively. – Design software verification plans and scenarios based on analysed market data. – Develop testing strategies to ensure effective quality management. – Identify product and service issues from the user perspective. – Propose quality improvement ideas using user experience data. The Customer Experience (CX) Analyst, Surrey will have: Proven experience in customer experience analysis and data-driven decision-making. Strong understanding of software development life cycle (SDLC) Preferred Korean speaking. This position requires communicating with colleagues based in South Korea. Experience in customer feedback management systems or VOC (Voice of Customer) analysis. APPLY NOW for the Customer Experience (CX) Analyst, Surrey, by sending your CV to (url removed)
Customer Experience (CX) Analyst employer: Redline Group Ltd
Contact Detail:
Redline Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience (CX) Analyst
✨Tip Number 1
Familiarize yourself with the latest trends in customer experience analysis. Understanding current market dynamics and user feedback will help you stand out as a candidate who is proactive and knowledgeable.
✨Tip Number 2
Brush up on your software development life cycle (SDLC) knowledge. Being able to discuss how you can integrate customer feedback into each phase of SDLC will demonstrate your ability to enhance product quality.
✨Tip Number 3
If you speak Korean, make sure to highlight this skill! Since the role involves communication with colleagues in South Korea, showcasing your language proficiency can give you a significant edge.
✨Tip Number 4
Prepare to discuss specific examples of how you've used data to drive decisions in previous roles. Being able to articulate your experience with customer feedback management systems or VOC analysis will be crucial.
We think you need these skills to ace Customer Experience (CX) Analyst
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Experience (CX) Analyst. Highlight your experience in analyzing market trends and customer feedback in your application.
Tailor Your CV: Customize your CV to reflect your relevant experience in customer experience analysis and data-driven decision-making. Emphasize any experience with software development life cycles and customer feedback management systems.
Highlight Language Skills: If you speak Korean, make sure to mention this prominently in your application. This is a preferred skill for the role and can set you apart from other candidates.
Showcase Problem-Solving Skills: In your cover letter or application, provide examples of how you've identified key issues and proposed quality improvement ideas based on user experience data. This will demonstrate your analytical skills and proactive approach.
How to prepare for a job interview at Redline Group Ltd
✨Understand the Role
Make sure you have a clear understanding of what a Customer Experience (CX) Analyst does. Familiarize yourself with market trends, customer feedback analysis, and software verification strategies. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples from your past experience where you analyzed market trends or user feedback. Highlight how your insights led to actionable improvements in customer satisfaction or product quality.
✨Communicate Effectively
Since this role involves communication with colleagues in South Korea, if you speak Korean, be sure to mention it! Practice articulating your thoughts clearly and concisely, as effective communication is key in this position.
✨Prepare Questions
Have thoughtful questions ready for the interviewer about the company's approach to customer experience and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
