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- Tasks: Provide technical support and guidance to the sales team and customers.
- Company: Leading producer of automation and control software on the Isle of Wight.
- Benefits: Opportunity to grow in a dynamic environment with a focus on software development.
- Why this job: Join a growing organisation and make a real impact in tech support.
- Qualifications: Experience in software development or related products, with strong communication skills.
- Other info: On-site role with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
An opportunity has arisen for a Technical Product Support Engineer, to join a leading producer of automation and control software products for industrial applications, based at their headquarters located on the Isle of Wight.
The Technical Product Support Engineer will provide technical guidance, support and product knowledge to the Internal Sales team. You will be the technical liaison between the sales team and the software development team, capturing customer requirements and providing guidance on product solutions.
This role will suit someone who is technically astute within software development or related software products, with a commercial acumen to be able to liaise with internal teams and external customers. Previous experience within a sales/commercial function would be ideal.
Experience around software development, software products and/or software sales is essential. This is a fantastic opportunity for someone looking to expand their experience and join a growing organisation. Must be based on site in the Isle of Wight.
Technical Product Support Engineer in Coventry employer: Redline Group Ltd
Contact Detail:
Redline Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Product Support Engineer in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss software development and how it relates to the role. We want you to shine when they ask about product solutions!
✨Tip Number 3
Showcase your commercial acumen! Be ready to discuss how you've successfully liaised between teams in the past. This will demonstrate that you understand the importance of communication in a technical support role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Product Support Engineer in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience in software development or related products. We want to see how your background aligns with the role of a Technical Product Support Engineer, so don’t hold back on showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience in sales or commercial functions and how it complements your technical expertise. We love a good story, so make it engaging!
Showcase Your Communication Skills: As a liaison between teams, strong communication is key. In your application, highlight instances where you've successfully communicated complex technical information to non-technical audiences. This will show us you can bridge the gap between our sales and development teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Redline Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to software development and automation products. Be prepared to discuss specific software solutions and how they can meet customer needs, as this will show your expertise and confidence.
✨Understand the Sales Perspective
Since you'll be liaising between sales and development teams, it’s crucial to understand the sales process. Familiarise yourself with common customer pain points and how the products can solve them. This will help you communicate effectively during the interview.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems or scenarios. Think about past experiences where you've successfully supported a team or resolved a technical issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Commercial Acumen
Highlight any previous experience in a sales or commercial role. Be ready to discuss how you can bridge the gap between technical support and sales, ensuring that both teams work harmoniously to meet customer expectations.
